Technical Support Specialist - AirNet & Unit Control 1

The Role Mission: As a technical support specialist, your mission is to help the customer centers in finding solutions to their technical problems in a wide range of technologies
You shall achieve this by remotely supporting the field service technicians or technical experts around the world from request until follow-up You will be tightly integrated in the technical support team of Belgium to empower you in your mission Role: You will give technical support on unit controllers & AIRnet You will solve simple to complex technical queries from customer centers You will follow-up warranty claims of the costumer center You will support the AIRpower experts in training & documentation You will be accountable to indicating potential improvement, safety issues & critical issues to our Belgium partners You will participate in meetings with Belgium experts to discuss persistent issues, complex bugs You will manage & ensure the response time to each request, understanding the priority in the big picture You will be expected to achieve the standards of the technical support manager in the principal office You will be responsible to maintain AIRport You will offer support to engineering partner is airpower on uploading their files to AIRport You will maintain the AIRport database You will follow up Quality through FRET & WANT & through RMA procedure You will be expected to achieve the standards of the manager technical support in principal office Assist manager technical support for driving success & growth of technical support You will be integrated into the working of technical support of the principal office You will contribute to regular team meetings Next to your daily task of technical support, you will be working in team locally and internally As such you are not only user of the products, but we also expect your valuable feedback on further process improvements, technical inputs, field issues & thereby increasing operational efficiency of the field technicians What you can expect from us? A work culture known for respectful interaction, ethical behaviour and integrity Access to Global Job Opportunities as a part of Atlas Copco Group Opportunities to grow and develop Potential to see your ideas realized and to make an impact New challenges and new learnings through Global Exposure in CTS What we expect of you? Skills & Experience Experience requirements Ideal candidate should have 4-5 years experience in compressed air service The ideal candidate has experience in Unit controller & AIRnet Advanced understanding of compressed room, air network and related ancillaries Hands on experience in installing AIRnet products Hands on experience in debugging unit controls Knowledge You have a strong technical knowledge, specific knowledge of the Atlas Copco Compressors & service products You should have excellent knowledge of types of unit controllers and AIRNet products Knowledge of CTS Operation & technical support processes would be considered plus You are fluent in English: both written and spoken You able the cope with language barriers