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Mahindra Mahindra Limited.
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DM/Manager - Customer Care

DM/Manager - Customer Care

Mahindra Mahindra Limited.

3 - 8 years

5 - 10 Lacs

nagpur

Posted:12 hours ago| Platform:

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Skills Required

training stakeholder engagement interpersonal skills min time management customer satisfaction focus mechanical management ms office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities & Key Deliverables:

Responding to Queries via Call:Address customer calls, understand tractor-related complaints, and provide effective resolutions by applying your technical expertise.
2. Handling Technical Assistance Requests (TAR) on ASK Portal: Manage and respond to TARs (Technical Assistance Requests) submitted through the ASK portal, ensuring timely and accurate solutions are delivered.

Competencies:

Problem Solving: Strong aptitude for identifying issues and implementing effective solutions.
Technical Proficiency: Expertise in handling Laptop with having skills ( MS- OFFICE, IT systems, and other digital platforms ) Communication Skills: Excellent verbal and written communication for stakeholder engagement and team collaboration.. Customer-Oriented Approach: Focused on delivering quality solutions and maintaining customer satisfaction.

General Skills:

Time Management: Efficiently prioritize tasks to meet deadlines.
Team Collaboration: Work effectively in cross-functional teams to achieve shared objectives. Interpersonal Skills: Build strong relationships with colleagues, Dealer person. Adaptability: Quickly adjust to new technologies, processes, and work environments. Self-Motivation: Stay driven and focused to consistently achieve high performance.

Qual: 3 Year Diploma or Degree ( B-Tech/BE ) in Mechanical / Aggriculture.

Exp : Min 3 Year Experience in Field/Training.

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DM/Manager - Customer Care