Customer Support Executive

0 - 6 years

1 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description


Position Overview:

Need candidate for customer support who can handle a global clientele. Available communication channels will be live chats, phone calls and e-mails. Candidates should be able to thrive in a fast-paced working environment and grow with the organization to take greater responsibility with time.:

Job Accountability:

  • Handle objections or grievances with exemplary empathy.

  • Satisfactorily answer questions about products and their benefits.

  • Enter and update customer information in the database.

  • Meet the defined Quality Scores. Innovation & ProcessImprovement.

  • Understand customer query and provide appropriate solutions.

  • Keep records of calls and sales and note useful information.

  • Go the extra mile to exceed customer expectations.


Job Rquirements:

  • Excellent written and verbal communication Skills.

  • Excellent interpersonal skill.

  • Ability to determine problems and deliver known solutions.

  • Experience with handling critical customer issues/problems.

  • Strong analytical skills.

  • Working with cross-functionalteams.

  • Attention to detail.

  • Presentation skills.


Educational Qualification:

  • Bachelor s degree from tier 1 college.

  • Zero to six years of customer support experience.

  • Hardworking, persistent, and dependable.


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