Dispatch Supervisor

Job Description

Job Title: Dispatch Supervisor (Furniture Factory)Responsibilities:1. Packing & Dispatch Coordination:• Ensure all furniture pieces are properly packed using industry-standard materials and techniques to prevent damage during transit.• Supervise the packing process, ensuring adherence to pre-set quality control measures.• Implement packing checklists to verify completeness of shipments.2. Order Fulfillment & Load Planning:• Review dispatch schedules and packing lists to ensure all items are accurately loaded and dispatched per customer orders.• Coordinate with the Production and Quality teams to ensure products are ready and meet specifications before dispatch.• Optimize truck/vehicle loading to maximize space efficiency and minimize transport costs.3. Logistics & Transportation Coordination:• Arrange and coordinate transportation with third-party logistics providers or in-house fleet for on-time deliveries.• Track shipments and resolve any logistics-related issues in real-time.• Ensure compliance with all transport and safety regulations while dispatching goods.4. Documentation & Process Compliance:• Oversee packing lists, invoices, and dispatch records, ensuring accuracy and timely submission.• Ensure that all dispatches are processed only after necessary approvals and that every outgoing order has the required purchase orders and system entries.5. Process Optimization & Compliance:• Develop and implement SOPs (Standard Operating Procedures) for dispatch and packing operations.• Work closely with warehouse and store teams to minimize delays and streamline operations.• Conduct periodic audits to ensure dispatch records and physical stock match.6. Team Supervision & Training:• Supervise the dispatch team, including packers and loaders, to maintain smooth and error-free dispatch operations.• Provide training and reinforcement on best practices for furniture handling, packing, and logistics efficiency.Requirements:• Graduate / Diploma in Logistics, Supply Chain, or related field.• Minimum 3+ years of experience in a furniture manufacturing or similar industry dispatch role.• Strong knowledge of packing materials, furniture handling, and industry-standard dispatch procedures.• Ability to manage logistics planning, transportation coordination, and inventory dispatch.• Strong attention to detail and ability to track and maintain dispatch records accurately.• Proficiency in MS Office, ERP systems, and logistics tracking.