Director

Role Overview: You will be joining the Retail Banking Technology team as a Performance & Business Management Lead in the Tech Platforms department. Your primary objective will be to drive operational excellence, align business and technology outcomes, and oversee significant transformations across global platforms. Key Responsibilities: - Lead financial planning, budgeting, and cost optimization - Ensure platform stability and resilience across physical channels such as branches, ATMs, and contact centers - Drive operational excellence through data-driven insights - Align cross-functional teams on tech and business priorities - Define and track key performance indicators (KPIs) and objectives (OKRs) - Mentor high-performing teams - Lead complex transformation programs - Collaborate with HR and L&D to develop future-ready talent - Ensure compliance with architecture, regulatory standards, and best practices Qualifications Required: - Over 15 years of experience in technology or business management, preferably in a global financial services organization - Proven track record in tech delivery, financial stewardship, and transformation leadership - Expertise in retail banking channels, Agile methodologies, OKRs, and modern performance frameworks - Strategic mindset with hands-on execution capabilities - Excellent communication skills and stakeholder management proficiency Additional Company Details (if present): The ideal candidate should possess a Bachelor's or Master's degree in Technology, Business Administration, or a related field. Familiarity with cloud computing, DevOps practices, and digital transformation, as well as experience working in complex, global environments, are preferred qualifications.,