Director / Senior Manager Transition - US Healthcare RCM

Transition Management:

• Lead the end-to-end transition process for new projects, ensuring alignment with client expectations and organizational standards.
• Develop and implement transition plans, timelines, and resource allocation strategies.
• Collaborate with stakeholders to identify risks and develop mitigation strategies.

Solution Design:

• Work with sales and business development teams to understand client requirements and design tailored solutions.
• Conduct feasibility studies and cost-benefit analyses to support solution proposals.
• Ensure that solutions are scalable, sustainable, and aligned with industry best practices.

Client Engagement:

• Serve as the primary point of contact for clients during the transition phase, ensuring clear communication and relationship management.
• Conduct regular meetings with clients to provide updates, gather feedback, and address any concerns.
• Foster strong relationships with key stakeholders to enhance client satisfaction and retention.

Process Optimization:

• Identify opportunities for process improvements and implement best practices to enhance efficiency and effectiveness.
• Develop and maintain documentation related to transition processes, solution designs, and client interactions.
• Monitor and report on key performance indicators (KPIs) related to transition and solutioning activities.

• Team Leadership:

• Lead and mentor a team of transition and solutioning professionals, fostering a culture of collaboration and continuous improvement.
• Provide training and development opportunities to enhance team skills and capabilities.
• Collaborate with other departments to ensure alignment and support for transition initiatives.

Qualifications:

• Bachelor or masters degree preferred.
• 13+ years of experience in US Healthcare RCM with 3-4 year experience project management, transition management, or solution design
• Proven track record of successfully managing complex transitions and delivering high-quality solutions.
• Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
• Proficiency in project management tools and methodologies
• Ability to work in a fast-paced environment and manage multiple priorities effectively.