Director- Seller Experience

Flipkart

10 - 15 years

26 - 31 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

operations management project management ux team management prototyping user interface designing wireframing user research visual design operations user experience design safety leadership product development operational excellence interaction design design thinking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Elevate Seller Satisfaction:
- Own and drive the Seller NPS strategy, end-to-end, leveraging quantitative and qualitative insights to identify and resolve seller pain points.
- Lead deep dives into seller data to pinpoint key drivers of churn and dissatisfaction, translating these into concrete improvement initiatives.
- Champion seller feedback across the organization, ensuring their voice informs product and operational improvements.
Drive Cross-Functional Excellence:
- Lead and execute high-impact, cross-functional projects aimed at improving seller touchpoints and platform experience.
- Collaborate closely with Product Development, Category, Trust & Safety, and other teams to ensure seamless execution and impactful outcomes.
- Apply first-principle thinking to dissect complex problems and develop innovative solutions that address root causes.
Drive seller experience narrative in Senior Leadership forums:
- Drive narratives with senior leadership to help prioritise solves with cross-functional dependency
- Back narrative with strong impact sizing and objective prioritization
Lead & Mentor:
- Manage and develop a high-performing team to ensure operational excellence and continuous improvement in seller experience.
- Monitor key input and output metrics, resolving issues promptly and driving timely resolution.

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