Director Salesforce

Job Description

Technical Leadership:

o Deep understanding of Salesforce architecture, security model, configuration, and customization.

o Expertise in Salesforce CPQ, Sales Cloud, and Service & Experience Cloud.

o Hands-on experience with Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.

o Collaborate with other IT teams to integrate Salesforce with other enterprise systems and applications (e.g., Product, ERP, CRM, marketing automation).

o Understanding of integration solutions using APIs, middleware, and other integration technologies.

o Lead Salesforce-related activities during M&A processes, including due diligence, data migration, system integration, and user training.

o Develop strategies for integrating Salesforce systems and data to create a unified platform.

Stakeholder Management:

o Build strong relationships with key internal stakeholders, including business users, IT leaders, and executives.

o Proactively identify and address potential issues and risks.

o Create a roadmap for Salesforce adoption and modernization.

o Manage relationships with Salesforce and other relevant vendors (like AppExchange packages etc.)

Team Leadership:

o Develop and execute a long-term Salesforce strategy aligned with the organization's business objectives.

o Recruit, hire, and develop a talented team of Salesforce professionals.

o Foster a collaborative and innovative team culture.

o Promote a culture of continuous improvement.

o Negotiate contracts and licensing agreements.

DevOps and Release Management:

o Oversee the entire Salesforce development lifecycle, from requirements gathering to deployment.

o Implement robust DevOps practices, including continuous integration and continuous delivery (CI/CD).

o Manage code quality, testing, and deployment processes.

o Collaborate with cross-functional teams to ensure smooth releases and minimize downtime.

What You Need For This Position:

Skills & Experience:

Salesforce Proficiency:

o Expertise in Salesforce Sales Cloud, Service Cloud, and Experience Cloud.

o Deep understanding of the Salesforce Security Model.

Salesforce DevOps:

o Experience with release management and sandbox management in Salesforce.

Team Management:

o Proven ability to manage a mix of full-time employees (FTE) and contractors effectively.

Technical Experience:

o Extensive experience (17+ years) in the Salesforce ecosystem.

o History of managing development and engineering teams.

o Experience running multiple Salesforce orgs’ lifecycles across 1 or more past job experiences.

o Experience with customer-facing Experience Cloud websites.

o Experience managing the lifecycle of applications outside of Salesforce.