Director, Professional Services

Opengov

5 - 10 years

7 - 12 Lacs

pune

Posted:1 hour ago| Platform:

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Skills Required

procurement erp operational excellence contract management project management billing resourcing healthcare budgeting crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead a team that achieves results and delivers intended, measurable outcomes for the business and our customers.
Lead project managers with operational excellence that drives predictability
Manage P&L for portfolio profitability
Enable project managers with the necessary tools and skills to set scope, timeline, and deliverables to ensure a successful deployment for multiple customers
Enable implementation analysts/consultants with the necessary tools and skills to effectively identify needs, configure and test solutions, and train customers
Ensure proper resource planning
Build strong cross-functional and customer relationships
Inspire and persuade team to buy into overall company vision and deliver high quality of customer satisfaction
Produce key customer references through high quality of delivery
Establish command and control of project delivery both internally and externally when projects are escalated
Partner with cross-functional teams to gather required resources in order to set appropriate expectations with internal and external stakeholders
Participate in the sales process as needed to ensure proper scoping and resourcing
Support Statement of Work and Change Order creation and approvals as needed
Identify early signs of project and customer risk and devise appropriate risk response strategies to help the teams move the projects forward
Serve in an executive sponsor role and travel to customer sites to solidify customer relationships and ensure projects remain on track
Assist in enhancing OpenGov-s methodology of project delivery
Drive project forecasting and efficiency gains during implementation to ensure customers realize time to value as quickly as possible
Act like an owner-navigate business challenges and opportunities to deliver productive outcomes and achievement of goals; demonstrate commitment to the organizational mission, vision, and culture

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