Director - Performance & Business Management

As the Performance & Business Management Lead within the Tech Platforms team of Retail Banking Technology, you will be instrumental in driving operational excellence, aligning business and technology outcomes, and spearheading transformative initiatives across global platforms. You will play a crucial role in ensuring the successful delivery of key technology milestones across physical channels such as branches, ATMs, and contact centers, while maintaining platform stability, performance, and resilience. Your primary responsibilities will include leading financial planning, budgeting, and cost optimization efforts, fostering operational excellence through data-driven insights, aligning cross-functional teams on tech and business priorities, defining and tracking KPIs and OKRs for measurable success, mentoring high-performing teams, driving complex transformation programs with robust governance, collaborating with HR and L&D to nurture future-ready talent, and ensuring compliance with architecture, regulatory standards, and industry best practices. We are seeking a candidate with over 15 years of experience in technology or business management, ideally within a global financial services organization, showcasing a strong track record in tech delivery, financial stewardship, and transformational leadership. The ideal candidate will possess expertise in retail banking channels and their associated technology ecosystems, proficiency in Agile methodologies, OKRs, and modern performance frameworks, a strategic mindset coupled with hands-on execution capabilities, excellent communication skills, and adept stakeholder management abilities. Preferred qualifications include a Bachelor's or Master's degree in Technology, Business Administration, or a related field, familiarity with cloud technologies, DevOps practices, and digital transformation initiatives, as well as prior experience in working within matrixed, global environments. If you are ready to take on this exciting opportunity and drive impactful change within our organization, we encourage you to apply and become a key player in our journey towards excellence.,