Director of Business Operations

Role Overview: As the Director of Business Operations at InRhythm, you will play a crucial role in establishing, leading, and scaling the company's operations in India. Your responsibilities will include independently running the office, driving operational excellence, overseeing workflow automation initiatives, and ensuring alignment with InRhythm US values, culture, and operational processes. This high-visibility position will require strong leadership, executive presence, and the ability to travel to the US as needed to build trust and alignment with the global leadership team. Key Responsibilities: - **People & Culture:** - Ensure effective hiring, onboarding, and retention strategies to attract top software engineering and operations talent. - Provide strong leadership for development, back office, and operations teams, fostering a high-performance, collaborative culture. - Champion employee engagement, talent development, and succession planning to build future leaders. - Create an environment of accountability, empowerment, and psychological safety. - **Operational Excellence & Workflow Automation:** - Act as the Head of Office, responsible for day-to-day management and decision-making. - Deliver operational objectives in quality, timeliness, and productivity across consulting and support functions. - Establish and scale office infrastructure, systems, and processes. - Lead workflow automation projects to streamline operations, reduce manual overhead, and enhance productivity across India and US teams. - Drive a culture of continuous improvement, empowering teams to make informed, timely decisions. - Build and manage quality, performance, and compliance frameworks. - **Strategic Execution & Client Engagement:** - Partner with US leadership to execute strategic initiatives and support national service delivery. - Serve as a client-facing executive with a strong presence and the ability to represent InRhythm in India. - Ensure India operations are fully integrated with US Centers of Excellence (COEs), automated workflows, and global processes. - Contribute operational insights to transformation projects and corporate strategy. - **Financial & Resource Management:** - Work with MD, Finance & Business Operations to manage and maintain site operating budgets, ensuring prudent financial management. - Track KPIs and P&L metrics to drive efficiency, scalability, and profitability. - Identify opportunities for cost savings, automation, and operational improvements. Qualification Required: - 12-15+ years total experience, with at least 7+ years building India teams for US-based modern software consulting firms (preferably having done this successfully). - Proven ability to attract, retain, and manage senior, high-performing software engineering and back office talent. - Strong ability to set up scalable processes, track KPIs, and build consistent cultures. - Strong operations experience with general and budget management. - Executive presence with excellent client-facing, communication, and stakeholder management skills. - Excellent judgment and creative problem-solving, including conflict resolution, client management, and negotiation (MSA/SOW experience a plus). - Deep knowledge of the local and national job market, talent supply, and competitive positioning. - Experience in entrepreneurial, fast-paced organizations over the last 5 years. - Ability to travel to the US (B1-B2 visitor Visa already in place strongly preferred).,