Director, Engineering Services

What this job involves:

Leading Technical Services

You will be responsible for delivering superior technical services overseeing all operations of all building systems, ensuring they run efficiently, safely and cost-effectively. In an exciting and dynamic environment youll achieve excellence in managing critical operations and programs onsite with our client. Youll ensure the highest standards are delivered and best practices implemented consistently. Youll partner with vendors providing your expertise in managing the client environment and technical services, with a focus on continuous improvement and risk management in partnership with multiple stakeholders such as site operations, sustainability and EHS team

Responsible for providing outstanding client service, youll lead, monitor and mentor to effectively control technical services activity. This role will also support local and regional initiatives by driving consistent improvements in implementation and service delivery.

• This position has frequent contact with stakeholders requiring zero-downtime to client operations and ensuring all Client assets are maintained based as per JLL and client policies
• Demonstrate excellent Leadership skills and be a good communicator who is able to quickly grasp stakeholder dynamics and needs in the Account
• Lead and help grow the Technical Services Team by being a positive role model
• Ensure client infrastructures are resilient and understand the critical MEP systems on site including UPS, generator, fire alarm etc. with an ability to support client security teams and their systems
• Responsible to manage 24-Hr emergency alarms on client premise
• Must be prepared to manage call-outs and support out of normal working hours where applicable
• Work closely with the Site Services Manager and the Team to support smooth daily operations
• Prepare and present Monthly Management Reports (MMRs) for Technical Services highlighting each months progress and achievements to the client.
• Support JLL EOS CMO program and timely Incident Management/Reporting
• Be diligent and decisive in ambiguous situations.
• Carry out ad-hoc surveillance walk throughs to ensure Quality and Safety are promoted at Site consistently.
• Manage all building automation systems (BMS, Lighting Control system, BOS)
• Manage, supervise and develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality of service.
• Responsible for client premise inspection and safety standards are used to comply with client, JLL and local guidelines
• Responsible for managing the building shutdown activities and coordination support to stakeholders
• Supporting stakeholders to any request related to facilities
• Facilitate the 6-monthly/Annual emergency fire drill
• Coordinate special projects as directed by JLL or client
• Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs
• Have an innovative and growth mindset

Act as a coach and mentor

Youll play a key role in actively encouraging an environment that supports teamwork, cooperation, performance excellence and personal success. Youll play the role of coach, motivating and developing team members through regular assessments of service delivery and always seeking to improve where possible.

Prioritizing the facilities needsalways

Experienced in technical services, youll be on top of all the mechanical, electrical, plumbing and civil works needed while managing facilities. Likewise, youll play an essential role in reducing workplace risks by maintaining visibility of maintenance, routine inspections and scheduled down times. Youll stay in close contact with teams for all facility related issues, ensuring total compliance with all legal and technical services related process, procedure and standards. Youll be hands-on in your approach and while able to periodically review logs, checklists and maintenance schedules, youll also spearhead and implement cost saving and energy programs for sustainable operational building, improving efficiency and minimising environmental impact will see you succeed in this role.

Putting critical plans and reports in place

Planning is a big part of your mandate. In this role, youll take charge of planning and managing technical services budgets and contracts. Your expertise will be essential in planning and developing recommendations and effective inventory and planning management. Youll be performing regular audits and provide support to external audits with a focus on technical services requirements, risk management and energy management. Youll strive to keep any down time to a minimum by setting up best practices that promote seamless service delivery to our client. Your analytical skills will also come in handy, as the role requires you to record and report data accurately.

Winning our clients trust

As Senior Technical Services Manager, youll be working with our client and will build strong relationships through your proactivity and engagement. Youll make sure that the client expectations are met each and every time, being the go-to person for any technical services related queries. Generate reports and conduct presentations during client reviews as per the service delivery requirements.

Sound like you To apply youll need to be:

Experienced in Technical Services

For this role, youll need a minimum of 12-15 years experience in engineering or technical services delivery in a facilities management environment. This should include a minimum of 8 years experience in managing the team and contract of works. Furthermore, a robust knowledge of occupational safety requirements, sustainability, and improvement initiatives may help you land the job.

A degree or a professional qualification in Engineering Technical Services is mandatory.

Certification in Sustainability such as LEED, WELL, etc is an added advantage.

Certification in Project Management such as PMP etc. is an added advantage.

Experience in digital buildings including IOT based system knowledge is an added advantage.

Experience in managing minor projects will be an added advantage.

Well rounded skills

As Senior Technical Services Manager, you will undeniably have very robust technical skills, for this role were looking for the full package, so youll need to demonstrate your expertise in interacting with a wide range of stakeholders and team members. Impeccable people skills will be a must have for this role as youll enjoy working within a diverse and inclusive team. Youll take the time to listen to people in order to apply your expertise and create maximum positive impact. May need you to be available to support 24/7 during an emergency situation. Good knowledge of budget related expertise is expected. You will be interacting with multiple stakeholders. Demonstrated experience with continuous improvement initiatives

An eye for detail

Do you have an eye for detail Attention to detail combined with high level analytical skills are vital for success in this role, youll analyse qualitative and quantitative information and translate this into strategic deliverables.Excellent verbal and written communication skills as you will be interacting with regional level stakeholders.

Great organisational skills

We operate in a fast paced, high volume environment and are versatile in meeting client changing needs and requirements and youll need to keep up to speed. To do so youll have great time management and organisational skills, be good at meeting deadlines and be able to adapt to changing requirements.

Strong analytical and administration skills.