Director, Engineering Services

What this job involves:

Leading Technical Services

You will be responsible for delivering superior technical services overseeing all operations of all building systems, ensuring they run efficiently, safely and cost-effectively. In an exciting and dynamic environment you ll achieve excellence in managing critical operations and programs onsite with our client. You ll ensure the highest standards are delivered and best practices implemented consistently. You ll partner with vendors providing your expertise in managing the client environment and technical services, with a focus on continuous improvement and risk management in partnership with multiple stakeholders such as site operations, sustainability and EHS team

Responsible for providing outstanding client service, you ll lead, monitor and mentor to effectively control technical services activity. This role will also support local and regional initiatives by driving consistent improvements in implementation and service delivery.

• This position has frequent contact with stakeholders requiring zero-downtime to client operations and ensuring all Client assets are maintained based as per JLL and client policies
• Demonstrate excellent Leadership skills and be a good communicator who is able to quickly grasp stakeholder dynamics and needs in the Account
• Lead and help grow the Technical Services Team by being a positive role model
• Ensure client infrastructures are resilient and understand the critical MEP systems on site including UPS, generator, fire alarm etc. with an ability to support client security teams and their systems
• Responsible to manage 24-Hr emergency alarms on client premise
• Must be prepared to manage call-outs and support out of normal working hours where applicable
• Work closely with the Site Services Manager and the Team to support smooth daily operations
• Prepare and present Monthly Management Reports (MMRs) for Technical Services highlighting each month s progress and achievements to the client.
• Support JLL EOS CMO program and timely Incident Management/Reporting
• Be diligent and decisive in ambiguous situations.
• Carry out ad-hoc surveillance walk throughs to ensure Quality and Safety are promoted at Site consistently.
• Manage all building automation systems (BMS, Lighting Control system, BOS)
• Manage, supervise and develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality of service.
• Responsible for client premise inspection and safety standards are used to comply with client, JLL and local guidelines
• Responsible for managing the building shutdown activities and coordination support to stakeholders
• Supporting stakeholders to any request related to facilities
• Facilitate the 6-monthly/Annual emergency fire drill
• Coordinate special projects as directed by JLL or client
• Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs
• Have an innovative and growth mindset

Act as a coach and mentor

You ll play a key role in actively encouraging an environment that supports teamwork, cooperation, performance excellence and personal success. You ll play the role of coach, motivating and developing team members through regular assessments of service delivery and always seeking to improve where possible.

Prioritizing the facilities needs always

Experienced in technical services, you ll be on top of all the mechanical, electrical, plumbing and civil works needed while managing facilities. Likewise, you ll play an essential role in reducing workplace risks by maintaining visibility of maintenance, routine inspections and scheduled down times. You ll stay in close contact with teams for all facility related issues, ensuring total compliance with all legal and technical services related process, procedure and standards. You ll be hands-on in your approach and while able to periodically review logs, checklists and maintenance schedules, you ll also spearhead and implement cost saving and energy programs for sustainable operational building, improving efficiency and minimising environmental impact will see you succeed in this role.

Putting critical plans and reports in place

Planning is a big part of your mandate. In this role, you ll take charge of planning and managing technical services budgets and contracts. Your expertise will be essential in planning and developing recommendations and effective inventory and planning management. You ll be performing regular audits and provide support to external audits with a focus on technical services requirements, risk management and energy management. You ll strive to keep any down time to a minimum by setting up best practices that promote seamless service delivery to our client. Your analytical skills will also come in handy, as the role requires you to record and report data accurately.

Winning our clients trust

As Senior Technical Services Manager, you ll be working with our client and will build strong relationships through your proactivity and engagement. You ll make sure that the client expectations are met each and every time, being the go-to person for any technical services related queries. Generate reports and conduct presentations during client reviews as per the service delivery requirements.