Director, Account Management (Gurgaon)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Director, Market Management

Introduction to team

Travel Partnerships and Media helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

The Director of Market Management will lead a geographically diverse, results-driven organization with a strong focus on consultative account management. This includes managing a team of high-performing Area Managers, who in turn lead Market Managers across their respective territories. You will combine deep marketplace knowledge, commercial acumen, and multi-layer leadership to exceed regional targets and strengthen Expedia Group’s industry influence.

What You’ll Do

• Lead and inspire a multi-layer organization, including Area Managers and their Market Manager teams, ensuring alignment with Expedia Group’s strategic objectives.
• Own regional revenue performance and deliver against ambitious growth targets.
• Coach Area Managers to develop leadership capabilities and drive performance across their territories.
• Build a succession pipeline for both Area Managers and Market Managers, fostering a culture of growth and high performance.
• Drive strategic initiatives requiring cross-functional collaboration at regional and super-region levels.
• Cultivate and manage relationships with local and regional chains, as well as strategic partners.
• Represent Expedia Group at industry events and speaking engagements, building influential, long-term relationships.
• Develop strategic alliances that enhance competitive advantage and provide actionable market intelligence.
• Guide Area Managers in prioritizing growth opportunities and support high-impact negotiations when needed.
• Influence external decision-makers to expand Expedia’s presence and leverage innovative solutions.
• Foster an agile, collaborative work environment and champion talent development across the organization.

Who You Are

• Bachelor’s or Master’s degree in a related field, or equivalent professional experience.
• 15+ years of overall experience, with 6+ years of progressive leadership experience managing geographically dispersed teams, ideally in tech marketplace platforms, online travel or hospitality.
• Proven success in commercially driven roles within multinational organizations.
• Strong business acumen with experience in consultative account management and strategic partnerships.
• Skilled in influencing, negotiation, and relationship management at senior levels.
• Deep understanding of yield management principles and marketplace dynamics.
• Exceptional communication skills and ability to engage diverse audiences.
• Comfortable operating in fast-paced, complex environments with a “get it done” mindset.
• Track record of building high-performing teams and driving organizational change.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.