Direct Reporting: NA

Role Title: IT Lead Business: Corporate Office - Mumbai

Department: IT Age: Preferably between 30-45 years old

Grade: M2/M3 Designation: Asst./Dept. Manager

Qualifications

Educational : BE/MCA/BCA

Operating Systems (Windows, macOS, Linux)

Microsoft Office Suite

IT service management tools (e.g., Helpdesk software)

Network protocols and fundamentals Familiarity with Cloud services (e.g., Azure, AWS) & Cybersecurity best practices

Reporting Matrix: Reporting: Head HR

Roles Reporting to this

Direct Reporting: NA

Indirect Reporting: NA

ROLE

An experienced IT professional to lead our IT operations. This role will oversee end-to-end IT management, encompassing

software, hardware, SAP, procurement, ticketing, and issue resolution. As the sole IT lead, he/she will ensure seamless IT

operations and strategic guidance across functions, viz:

Procurement and Vendor Management

IT Project Coordination

IT Policy and Procedure Development IT Audit and Risk Assessment

Software Management (20%)

Hardware Management (20%)

SAP Management (15%)

Procurement and Vendor Management (15%)

Ticketing and Issue Resolution (30%)

Manage software licenses, updates, and deployments.

Ensure compliance with software licensing agreements.

Troubleshoot software-related issues.

Maintain and upgrade hardware infrastructure (desktops, laptops, servers, etc.).

Manage hardware inventory and asset tracking.

Ensure hardware warranty and support.

Oversee SAP system administration and security.

Manage SAP user access and authorization.

Troubleshoot SAP-related issues.

Procurement and Vendor Management

Coordinate IT procurement (hardware, software, services).

Manage vendor relationships and contracts.

Ensure compliance with organizational procurement policies.

Ticketing and Issue Resolution

Manage and resolve IT support tickets via ticketing system.

Provide timely and effective solutions to IT-related issues.

Monitor and track ticket resolution rates.

SKILLS

Behavioural Skills:

Excellent communication and interpersonal skills.

Strong problem-solving and analytical abilities.

Ability to prioritize tasks and manage multiple projects.