Dining Service Attendant

Holland America Group

1 - 6 years

4 - 7 Lacs

mumbai

Posted:2 months ago| Platform:

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Skills Required

station side usage compliance guest satisfaction guest service room

Work Mode

Work from Office

Job Type

Full Time

Job Description

1+ years experience working in a 5+ star hotel, cruise ship or high-volume restaurants performing the functions in a similar position.
Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar.
High school diploma or foreign equivalency is required.

Comply with company policy regarding waste separation and environmental compliance.
Assist with achieving departmental guest satisfaction targets and food and beverage revenues by providing a memorable dining experience for all guests and team members.
Follows and is compliant with all HESS rules and regulations.
Ensures that assigned station is properly setup and maintained through service.
Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.
Complies with the sequence of service for food and beverage to ensure timeliness of service to team members and guests.
Demonstrates accurate and complete menu knowledge in order to deliver a high-quality guest experience.
Ensures satisfaction of service with guests in assigned station and resolves any service and/or product deficiencies that may occur.
Actively promote the use of the Company s proprietary Navigator App and responsible for acquiring the necessary skills and knowledge to effectively assist guests with the workings of the App.
Performs other job-related functions as assigned.

Core Capabilities:

Ability to work in a fast paced environment and maintain a high level of professionalism.
Positive attitude and works with a guests first mentality.
Provides personable service at all times.
Team player with good communication skills
Takes initiative, self-disciplined, and must be an outgoing individual.
Pleasant, polite and neat appearance.
Must be able to tell apart and understand the difference between Allergies and Special Diets in order to provide excellent service.

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