Digital Solution Cnslt. Sr. Consultant

NTT DATA North America

0 years

0 Lacs

noida uttar pradesh india

Posted:20 hours ago| Platform:

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Skills Required

design salesforce service management support routing efficiency aws chat automate automation integration rest data synchronization development apex scalability compliance ai

Work Mode

On-site

Job Type

Full Time

Job Description

Design, configure, and implement Salesforce Service Cloud solutions tailored to business requirements.
Develop and maintain Email-to-Case and Case Management workflows for seamless customer support.
Configure and manage Omnichannel routing, skills-based routing, and queue management to improve agent efficiency.
Integrate and optimize AWS Chat and Agentforce Bots to automate and scale customer interactions.
Design and build Agentforce-powered Agents around Service Cloud components (cases, knowledge, routing, workflows) to improve service automation and intelligence.
Implement and support CTI (Computer Telephony Integration) for unified voice and digital channel experiences.
Build and consume REST APIs and Web Services for seamless integration with external systems.
Implement Platform Events for real-time data synchronization and event-driven solutions.
Collaborate with cross-functional teams (business analysts, architects, QA) to deliver end-to-end customer service solutions.
Provide hands-on Salesforce development expertise in Apex, Lightning Web Components (LWC), Flows, and Triggers.
Ensure scalability, performance, and compliance across Service Cloud solutions.
Stay up to date with Salesforce releases, AI/Agentforce innovations, and best practices.

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