Digital Solution Cnslt. Sr. Consultant

0 years

0 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Salesforce Service Cloud solutions

  • Email-to-Case and Case Management workflows

  • Omnichannel routing, skills-based routing, and queue management

  • AWS Chat and Agentforce Bots

  • Design and build Agentforce-powered Agents

  • CTI (Computer Telephony Integration)

  • REST APIs and Web Services

  • Platform Events

  • Collaborate with cross-functional teams (business analysts, architects, QA) to deliver end-to-end customer service solutions.

  • Apex, Lightning Web Components (LWC), Flows, and Triggers

  • Ensure scalability, performance, and compliance across Service Cloud solutions.

  • Salesforce releases, AI/Agentforce innovations, and best practices

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