Digital Service Manager - Microsoft 365 & Collaboration Tools Automotive Business

In September of 2024, SKF announced the separation of its Automotive business, with the objective to build two world-leading businesses. The role you are applying for will be part of the automotive business.  This means you will have the opportunity to be a part of shaping a new company aimed at meeting the needs of the transforming global automotive market.  

Digital Service Manager – Microsoft 365 & Collaboration Tools

Automotive Business

Do you want to be part of managing digital transformation in a global organization where collaboration and innovation are at the heart of everything we do?

As a Digital Service Manager for Microsoft 365 and Collaboration Tools, here you get the opportunity to manage the implementation, delivery, and optimization of Microsoft 365 and a variety of collaboration tools.

If you're someone who thrives on creating value through smart digital solutions, this is your chance to ensure these tools are effectively used to boost productivity, communication, and teamwork across the organization. You'll also coordinate with outsourced service providers to guarantee high-quality service delivery and alignment with business goals, all to make the value stream excel in a secure and compliant manner.

What You Can Expect In The Role

• Implementation and Management: Initiate and manage the deployment and ongoing management of Microsoft 365 services, including SharePoint, Teams (incl. telephony), OneDrive, Outlook, Project, Copilot, Power Apps, and other non-Microsoft productivity tools such as Miro.
• User Training and Support: Secure training and adequate support possibilities exist for users, providing ongoing support to ensure standardization and effective utilization of Microsoft 365 and collaboration tools.
• Security and Compliance: Ensure that all collaboration tools meet security standards and compliance requirements, safeguarding organizational data according to policies, directives, and guidelines.
• Performance and Stakeholder Engagement: Track and analyse the performance of Microsoft 365 and collaboration tools, ensuring constant improvement and user satisfaction. Collaborate with internal and external stakeholders to understand their needs and ensure high-quality service delivery.
• Outsourced Service Management: Manage relationships with outsourced service providers, ensuring alignment with business objectives and high-quality service delivery.
• Budget Management: Oversee the budget for the Microsoft 365 platform, including components and services, as well as collaboration tools, ensuring cost-effective management and allocation of resources.
  

In summary, you will manage the domain and drive the development of this area, taking full ownership of its operational responsibilities. This is a hands-on role focused on delivering results and ensuring progress within the domain. While you will lead and coordinate work across teams, the position does not include direct personnel management or team development responsibilities.

You will enjoy working here if you

• Relevant academic background in Information Technology, Computer Science, Business Administration, or a related field; relevant certifications in Microsoft 365.
• Several years of experience in digital workplaces demonstrating proficient use of Microsoft 365 and/or collaboration tools in a global environment.
• Demonstrable experience in ensuring collaboration tools meeting security standards and regulatory requirements, eg ISO27001, GDPR/PIPL, SOC2, NIST.
• Proficiency in managing relationships with outsourced service providers to ensure high-quality service delivery and alignment with business objectives
• Ability to respond effectively to technological developments and innovative practices.
• Effective communication and interpersonal skills, active involvement.
• Proficient English language skills both in spoken and in writing.
  

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself. #weareSKF

Some Additional Information

This position can be located at any SKF site globally. Preferred locations are India and within EMEA, where the position will be offered with a local contract.

You will report to Gerard Schram, Services and Service Management Lead, who is located in Houten, the Netherlands.

For questions regarding the recruitment process, please contact Martin Andersson, Recruitment Expert, by email martin.n.andersson@skf.com

Is this you?

8 October 2025

Please note that we can't accept applications via email.

At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations.

About SKF

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF’s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.