Digital service Management Consultant

Job Description

Job Title Digital service Management Consultant Job Scope The Digital Service Management Consultant is accountable for supporting projects as per clients requests while developing, testing and incorporating new systems to rapidly scale program. Main Duties and Responsibilities Implement Digital Service Management Products from installations and configurations, to customizations and integrations while providing end users with the necessary trainings Cover products including: Remedy ITSM Helix Remedy Helix/ OnPrem Digital Workplace Smart IT Helix/OnPrem Smart Reporting Discovery Mobility Remedy SSO Client Management Handle and maintain the documentation of projects Identify and negotiate opportunities for expansion to cover other Pillars (DBA/DSO) Build the company Private Cloud Build and maintain strong relationships with clients while delivering up to the required service level and meeting their needs Handle non-technical tasks, such as scoping/RFP response, in cooperation with the Business Unit Manager Resolve technical issues, attend to solutions and escalate problems if necessary Position Requirements Education Bachelor s degree in Computer Science, Computer Engineering or any other related field Experience At least 5 years of relevant experience