Digital Marketing Client Handling

Digital Marketing Client Success Specialist/Account Executive (2+ Years Experience)

About Us:

The Role:

Key Responsibilities:

• Client Relationship Management:

• Serve as the trusted advisor and primary point of contact for clients, fostering long-term, positive relationships.
• Conduct regular client calls and quarterly business reviews, presenting performance reports and strategic recommendations in a clear, compelling manner.
• Proactively manage client expectations, project timelines, and communication flow between the client and internal specialist teams (SEO, PPC, Content, etc.).

• Strategy & Execution Oversight:

• Deeply understand each client's industry, competition, and marketing objectives.
• Collaborate with our internal team to develop holistic, data-backed digital marketing strategies (covering SEO, SEM, Social Media, Email, etc.) that align with client KPIs and ROI goals.
• Oversee campaign performance, interpreting data from Google Analytics, Google Ads, and other tools to identify insights and proactively recommend optimizations to internal teams.

• Project and Deliverable Management:

• Ensure all client deliverables are executed to a high standard, on time, and within budget.
• Identify opportunities for account growth and upselling additional services that align with client needs and success metrics.
• Lead the onboarding process for new clients, setting the foundation for a successful partnership.

Required Skills & Qualifications:

• Minimum of

  2+ years of hands-on experience

  in a client-facing Digital Marketing role (e.g., Account Manager, Digital Strategist, Client Success) within an agency or consulting environment.
• Proven foundational knowledge and experience across key digital channels (e.g.,

  SEO, PPC/Paid Media, Social Media Marketing, Email Marketing

  ).
• Demonstrable experience analyzing campaign performance using tools like

  Google Analytics, Google Ads, Facebook Ads Manager,

  or similar platforms.
• Exceptional verbal and written communication, presentation, and interpersonal skills. The ability to articulate complex digital concepts to non-technical stakeholders is essential.
• Strong organizational skills with the ability to manage multiple client accounts and projects simultaneously, meeting tight deadlines.
• A Bachelor’s degree in Marketing, Business, Communications, or a related field is preferred.