Digital / KPI Business Change Specialist

Process Management includes roles which develop, identify, document, analyze and improve general business processes through applied methodologies in order to increase efficiencies/productivity, reduce costs, improve product quality, and increase customer satisfaction. They develop documentation to support analysis and improvement such as business requirements, functional specifications, process maps, gap/problem analysis, etc. They also develop quality assurance and compliance protocols and measurements. May also support development of training and change management materials and activities to support new processes and procedures. Includes Six Sigma / Lean / Kaizen practitioners in non-manufacturing environments.
Professional career stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results although coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower level professionals or manage processes and program are common. Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization. Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others. A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes. Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.