285 Digital Banking Jobs - Page 11

Dear Candidates. Yethi Consulting is Conducting Walkin Drive on 19, 20, 21 of August 2025, Candidates who have 2+ years of experience in Core Banking + Testing can take the interview. Venue Details - Time: 10:00 AM to 4:00 PM Location: Yethi Consulting, VSI Estate, 4th Floor, CADDS Building, Rajiv Gandhi Salai, Chennai 600041 Landmark: Next to NIFT, Thiruvanmiyur Role & responsibilities 2 - 8 years of experience in testing Core Banking applications (TCS Bancs, Flexcube, Finacle, etc.) Strong knowledge of core banking modules: CASA, Deposits, Loans, Payments, Trade Finance, and Financial Transactions Experience in test case design, execution, and defect management Working knowledge of SQL for backend validation Familiarity with defect tracking and test management tools (JIRA, ALM, QC) Strong communication and analytical skills

Job Title: UI /UX Lead Location: Mohali Experience Required: 7+ years Crescendo Global has partnered with a global, multi-disciplinary organization with over a dozen brands spanning financial services, technology, real estate, and healthcare. Over the last 13 years, weve served millions of clients in 180+ countries and operate with 350+ team members. About the Role We are looking for a Lead UX/UI Designer who will be the creative force behind our digital productsdesigning intuitive, visually stunning, and user-friendly experiences for a global audience. Youll blend strategic thinking with hands-on design, leading UX efforts while collaborating with product managers, developers, and business stakeholders to build exceptional financial experiences. Key Responsibilities Lead user research, persona creation, and journey mapping. Design wireframes, prototypes, and polished UI for fintech products. Build and evolve a scalable design system ensuring consistency. Conduct usability testing and translate feedback into improvements. Ensure accessibility standards and inclusive design practices. Collaborate closely with cross-functional teams in an Agile environment. Required Experience 7+ years of UX/UI experience with a strong portfolio (fintech/trading preferred). Proficiency in Figma, Sketch, Adobe XD, or similar tools. Experience creating and maintaining design systems. Strong understanding of user-centered design, usability, and accessibility. Ability to simplify complex financial concepts into elegant designs. Excellent collaboration and communication skills. Whats in it for You? Global Exposure: Work with teams across 6+ countries. Impact at Scale: Shape the financial experiences of millions worldwide. Cutting-Edge Work: Contribute to a fintech platform redefining digital banking in Europe. Creative Freedom: Lead design vision and innovation. Continuous Learning: Access to top design tools and professional growth programs. Inclusive Culture: Be part of a diverse, supportive, and growth-oriented workplace. Reach US: Share your CV to muskaan.bhardwaj@crescendogroup.in | for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications daily, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo global.com and report fraud immediately. Stay alert! Keywords: Lead UX/UI Designer, UX Designer, UI Designer, Fintech, Digital Banking, EMI, Neo Bank, Wireframing, Prototyping, Design Systems, Figma, Sketch, Adobe XD, Usability Testing, Accessibility, User Research, Agile, HTML, CSS, JavaScript, Mobile App Design, Web App Design, Product Design.

Driving entire Cluster Branch Banking/ Virtual Banking Channel Sales. Focusing on cross sell of Life Insurance products to Bank Customers Training/ Motivating entire Cluster Sales Team & Bank employees Responsible for Sales RnR & Business Achievement Required Candidate profile Minimum Graduate from any stream with minimum 10+ year of Insurance experience with Banca & Alliances background is must. High dependency on Bank relationships in Open Architecture scenario alignment. Perks and benefits Salary mentioned is fixed and other than Salary.

Leading team of Branch Banking Relationship Managers & promoting Life Insurance to existing Bank Customers Training Branch RM's & motivating teams Dealing with Bank Branch Managers & RM's Meeting HNI clients of Banks Achieving assigned sales targets Required Candidate profile Minimum Graduate from any stream with minimum 10+ year of Insurance experience with Banca & Alliances background is must. High dependency on Bank relationships in Open Architecture scenario alignment. Perks and benefits Salary mentioned is fixed and other than Salary.

Leading team of Branch Banking Relationship Managers & promoting Life Insurance to existing Bank Customers Training Branch RM's & motivating teams Dealing with Bank Branch Managers & RM's Meeting HNI clients of Banks Achieving assigned sales targets Required Candidate profile Minimum Graduate from any stream with minimum 10+ year of Insurance experience with Banca & Alliances background is must. High dependency on Bank relationships in Open Architecture scenario alignment. Perks and benefits Salary mentioned is fixed and other than Salary.

Leading team of Branch Banking Relationship Managers & promoting Life Insurance to existing Bank Customers Training Branch RM's & motivating teams Dealing with Bank Branch Managers & RM's Meeting HNI clients of Banks Achieving assigned sales targets Required Candidate profile Minimum Graduate from any stream with minimum 10+ year of Insurance experience with Banca & Alliances background is must. High dependency on Bank relationships in Open Architecture scenario alignment. Perks and benefits Salary mentioned is fixed and other than Salary.

We enable financial institutions to become digital leaders. As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here. We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together. About Job: We are looking for a Lead Project Coordinator Quality Engineering having 13+ years of experience in Digital banking, CRM, Loan domains . If you are excited about learning new technologies and expand your knowledge base to make a solid foundation for your career, then you will definitely enjoy working with us. As a QE Coordinator, you will play a key role in the execution phase of software quality assurance activities, ensuring that test cases prepared by the Domain QE Lead are executed on time and in alignment with project requirements. You will work closely with Project Managers, Developers, Business Analysts, and customer teams to ensure the smooth coordination of testing efforts and maintain transparency through daily reporting. This is a role for individuals who are highly organized, proactive in communication, and passionate about operational excellence in testing. What you will be doing: Coordinate the execution of test activities based on the test strategy and plans defined by the Domain QE Lead. Review change requests and analysis updates to assess their impact on test plans and schedules. Monitor daily test progress, environment readiness, and execution blockers; escalate issues proactively. Support test execution including system integration testing, functional testing, regression, and UAT phases by facilitating collaboration among test pods, developers, analysts, and business users. Participate in daily stand-ups, sprint planning, and defect triage meetings to ensure seamless test operations. Work closely with Project Managers to align on timelines, risks, and milestones related to test execution. Own and approve the UAT kickoff by ensuring test readiness, environment stability, defect resolution, and scope completeness. This responsibility requires sound judgment, attention to detail, and a strong understanding of project quality expectations. Guide customer-facing UAT sessions: coordinate execution, capture business feedback, and follow up on observations and open issues. Maintain traceability and visibility of test coverage and progress using test management tools. Ensure test script repositories are organized and up to date. Track and report objective quality metrics, including defect trends, coverage, and readiness indicators. Collaborate with third-party suppliers or clients for effective defect management and resolution. Promote and support testing best practices within the team; ensure alignment with project-level quality goals. Support domain QA managers in risk identification and mitigation planning. What we are looking for: The candidate is expected to be available during Indian Standard Time (IST) hours, with additional availability during Canadian time zones (primarily EST/EDT) based on project needs and team collaboration requirements. A minimum of 10 working days per month must be aligned with Canadian business hours, to support collaboration with North American teams, attend meetings, and ensure project alignment. Flexibility in schedule management is essential to maintain effective communication and delivery across time zones. Solid understanding of Software Testing Concepts, STLC, and SDLC processes with Shift-Left approach. Proven experience in coordinating test execution activities within complex projects, ideally in the financial, digital banking domain. Hands-on experience with test case preparation, test case execution, and quality reporting. Experience with test planning and strategy development, especially in coordination with QA Leads or domain owners. Experience in functional, integration, regression, and UAT testing for both Web and Mobile applications. Proficiency in using test management tools (e.g., Azure DevOps, Jira, TestRail) and defect tracking systems. Working knowledge of black-box test techniques and structured test execution approaches. Ability to read and query databases using SQL; scripting experience is a plus. Practical experience using browser developer tools (Chrome DevTools, Firefox Debugger, etc.). Ability to test Web Service APIs (REST/SOAP) using tools such as Postman or SoapUI. Skilled at reviewing system logs or crash reports to support root cause analysis. Exposure to automation testing tools or frameworks is a plus. Strong communication and interpersonal skills with the ability to work effectively with business users, analysts, developers, and project managers. Fluent in written and spoken English; capable of producing professional communication and reporting. Highly organized, proactive, and solution-oriented, with excellent analytical and problem-solving abilities. Comfortable managing priorities across multiple streams, handling fast-paced environments, and maintaining quality under pressure. What we are offering: Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication! Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you! Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself. Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry. Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions. Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity. Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself. About VeriPark: We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide. With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide. https://www.veripark.com

We enable financial institutions to become digital leaders. As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here. We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together. About Job: We are looking for a strategic and technically strong Lead Quality Engineer - Automation & AI (Digital Banking) to drive the transformation of our quality engineering practice toward AI-first, automation-driven testing in digital banking. This role will lead the architecture, design, and implementation of intelligent test solutions across channels (mobile, internet, API, middleware), ensuring our banking platforms are performant. You will shape the future of QE by embedding automation and AI into every stage of the software delivery lifecycle. What you will be doing: Define and execute an end-to-end test automation strategy for complex digital banking platforms, encompassing Cards, Payments, Lending, Mobile Banking, Internet Banking, and Core Banking APIs. Architect scalable, reusable, and maintainable automation frameworks across all testing layersUI (web & mobile), API, fully integrated into CI/CD pipelines for continuous validation. Lead the evaluation and adoption of AI/ML-powered quality engineering tools for intelligent test scenario generation, visual testing. Promote shift-left testing practices by embedding quality early in the lifecycle; drive collaboration across products. Lead QE transformation initiatives, including manual-to-automation career transitions , skill mentoring,training, AI/ML enablement, and center-of-excellence (CoE) model development. What we are looking for: 14+ years of experience in software quality assurance , including 7+ years in test automation leadership and test architecture roles, with a strong focus on large-scale, regulated environments such as digital banking and financial services . Deep understanding of digital banking domains and end-to-end workflows including Payments, KYC, Customer Onboarding, Cards, Lending, Core Banking APIs, and Internet/Mobile Banking channels. Proven expertise in design, build, and scale automation frameworks using Selenium, Playwright, and Appium, with implementation across UI, API, and data layers. Hands-on experience with CI/CD (Jenkins, GitLab CI, Azure DevOps) and version control (Git). Experience leading AI adoption in quality engineering , including intelligent test case generation, test optimization, visual testing. Leadership in QA transformation initiatives such as Transitioning manual teams to automation . Certification in Test Architecture is a plus (ISTQB Test Architect). Fluent in writing and speaking English. What we are offering: Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication! Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you! Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself. Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry. Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions. Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity. Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself. About VeriPark: We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide. With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide. https://www.veripark.com

Driving entire Cluster Branch Banking/ Virtual Banking Channel Sales. Focusing on cross sell of Life Insurance products to Bank Customers Training/ Motivating entire Cluster Sales Team & Bank employees Responsible for Sales RnR & Business Achievement Required Candidate profile Minimum Graduate from any stream with minimum 10+ year of Insurance experience with Banca & Alliances background is must. High dependency on Bank relationships in Open Architecture scenario alignment. Perks and benefits Salary mentioned is fixed and other than Salary.

Job description for Video KYC Role 1. KYC & AML Knowledge Understanding of KYC (Know Your Customer) processes as per RBI Master Directions . Familiarity with Anti-Money Laundering (AML) and PMLA (Prevention of Money Laundering Act) regulations. Experience with Customer Due Diligence (CDD) and Risk Categorization . 2. Experience in Video-Based Customer Verification (VCIP) Hands-on experience conducting Video KYC sessions (for individuals or proprietors). Familiarity with face-matching , live location capture , document validation , and liveness detection . Comfortable using VCIP-compliant tools/platforms (e.g., Signzy, Karza, IDfy, HyperVerge, etc.). 3. Document Verification Skills Ability to verify e-documents such as: Aadhaar (masked) PAN OVDs (Officially Valid Documents) e-sign/e-KYC documents from Digilocker Cross-verifying personal details against ID proofs. 4. Regulatory & Compliance Awareness Knowledge of: RBI Master Direction on KYC (as amended May 2021) VCIP process guidelines Data privacy and customer confidentiality Experience in handling audits or regulatory reporting is a plus. 5. Communication & Customer Interaction Clear and professional verbal communication to guide customers through the verification process. Fluency in English and at least one regional language (e.g., Hindi, etc.). Ability to identify suspicious behavior or non-cooperation during video calls. 6. Tech-Savviness Comfortable using: Video conferencing platforms Secure KYC/CRM systems Document scanning, screenshot, and video recording tools Basic troubleshooting of video call issues (lighting, audio, connection). Preferred Educational Qualification Graduate in Commerce / Finance / Business Administration / Law / Computer Science . Bonus: Certification in AML/KYC Compliance or Fintech VCIP tools . ** Interested candidates drop your resume to saarumathi.r@kiya.ai **

Driving entire Wealth Management/ Affluent Banking Channel Focusing on cross sell of Life Insurance products to Ultra HNI Bank Customers Training/ Motivating entire Regional Sales Team & Bank employees Responsible for Sales RnR & Business Achievement Required Candidate profile Minimum Graduate from any stream with minimum 10+ year of Insurance experience with Banca & Alliances background is must. High dependency on Bank relationships in Open Architecture scenario alignment. Perks and benefits Salary mentioned is fixed and other than Salary.

Leading Team of Circle Head, Cluster Manager, Relationship Manager & Support Staff Training & Motivating entire Sales Team Closely working with Branch Banking Team Rolling out entire Regional Sales Plan & Training Schedules Responsible for Sales RnR Required Candidate profile Minimum Graduate from any stream with minimum 15+ year of Insurance experience with Banca & Alliances background is must. High dependency on Bank relationships in Open Architecture scenario alignment. Perks and benefits Salary mentioned is fixed and other than Salary.

Role Overview As a Video KYC Analyst at Vivriti Capital , you will conduct remote identity verifications via video calls to support client onboarding, ensuring compliance with regulatory standards and internal KYC/AML frameworks. Key Responsibilities Conduct Video KYC verifications for prospective and existing clients using secure video conferencing platforms. Review identity documents (e.g. PAN, Aadhaar, Certificate of Incorporation) for authenticity and completeness. Perform risk-based due diligence and escalate suspicious cases per internal and regulatory requirements. Maintain accurate, confidential logs of all client interactions and verification outcomes. Collaborate with Compliance and Ops teams on periodic KYC refreshes, policy updates, and audit responses. Stay updated on regulatory changes (e.g. RBI/SEBI norms, PMLA requirements). Propose improvements to video onboarding workflows or documentation processes. Qualifications & Experience Bachelors degree in Finance, Business, Commerce, Law , or a related discipline. Prior experience (1–2 years) in KYC, AML, or compliance , preferably within financial institutions or NBFCs. Familiarity with India-specific KYC/AML regulations and documentation norms (e.g. Corporate vs Individual). Strong analytical and attention-to-detail skills for reviewing documentation. Excellent communication skills to guide clients during video verifications. Ability to work independently, handle multiple verifications in a day, and meet quality SLAs. Preferred Skills & Tools Experience using video conferencing platforms (Zoom, Teams, proprietary onboarding tools). Familiarity with digital KYC systems or portals. Certifications such as CAMS or other AML credentials would be a plus. Understanding of corporate vs retail KYC requirements , including beneficial ownership rules and FATCA/CRS.

Digital Acquisition Manager-CA-Digital 811-Digital Banking Kotak 811-Sales Job Role: Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and PL of branch Job Requirements: Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) Thinker: Doer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers verticals for new product development, service enhancements and sales initiatives.

Job Role: Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements: Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) Thinker:

Job Role- Have good awareness of Corporates with entry point links in those corporates. Good Communication & Presentation Skills required since he will be focusing on core corporates for Digital Banking. Cross sells bank products to existing set of Corp Sal customers which are mapped. Handle Investment and Insurance requirements of clients Informs customers of new products or product enhancements to further expand the banking relationship. Coordinates with other group companies to provide awareness to our group company employees for our KOTAKJIFI products. Goes beyond the professional need of the customer by providing other products - enhancement of customer value Maintains complete relationship record for assigned customer accounts. Penetration of group/family account of the existing mapped base. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirement- Good communication and presentation skills. Willing to travel extensively within the city limits. Two- wheeler and an android phone is must. Liability Sales experience or KYC knowledge is an added advantage. Graduate with Minimum 0-2 Yrs. of experience.

Graduate Atleast 1-2 yearsexperience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal Written Flair for Sales Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers customers

Graduate Atleast 1-2 yearsexperience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal Written Flair for Sales Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers customers

Graduate Atleast 1-2 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flair for Sales Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role: Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and PL of branch Job Requirements: Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) Thinker: Doer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers verticals for new product development, service enhancements and sales initiatives.

Job Role- Have good awareness of Corporates with entry point links in those corporates. Good Communication & Presentation Skills required since he will be focusing on core corporates for Digital Banking. Cross sells bank products to existing set of Corp Sal customers which are mapped. Handle Investment and Insurance requirements of clients Informs customers of new products or product enhancements to further expand the banking relationship. Coordinates with other group companies to provide awareness to our group company employees for our KOTAKJIFI products. Goes beyond the professional need of the customer by providing other products - enhancement of customer value Maintains complete relationship record for assigned customer accounts. Penetration of group/family account of the existing mapped base. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirement- Good communication and presentation skills. Willing to travel extensively within the city limits. Two- wheeler and an android phone is must. Liability Sales experience or KYC knowledge is an added advantage. Graduate with Minimum 0-2 Yrs. of experience.

Job Role: Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements: Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) Thinker: Doer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Job Role- Have good awareness of Corporates with entry point links in those corporates. Good Communication & Presentation Skills required since he will be focusing on core corporates for Digital Banking. Cross sells bank products to existing set of Corp Sal customers which are mapped. Handle Investment and Insurance requirements of clients Informs customers of new products or product enhancements to further expand the banking relationship. Coordinates with other group companies to provide awareness to our group company employees for our KOTAKJIFI products. Goes beyond the professional need of the customer by providing other products - enhancement of customer value Maintains complete relationship record for assigned customer accounts. Penetration of group/family account of the existing mapped base. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirement- Good communication and presentation skills. Willing to travel extensively within the city limits. Two- wheeler and an android phone is must. Liability Sales experience or KYC knowledge is an added advantage. Graduate with Minimum 0-2 Yrs. of experience.

About The Role Graduate Atleast 1-2 years" experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flair for Sales Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound 811 Digital Outbound Officer M1 Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts Handling the hiring for pan India on contact center for Front level and mid-level. Spoc for multiple Business Vertical which includes Premium Process. Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre. Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards. Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence. Maintain MIS to analyze the quality of the hiring done in the zone. Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay. Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages. Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database. Identifying future staffing needs. Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals. Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix. Preliminary screening and conducting first stage interview. Pre & post offer documentation, Negotiating with candidates Formulating the salary structure of new hires. Preparing and issuing offer letters, appointment letters & confirmation letters. Background verification, Joining formalities, induction for all the new hires. Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective Building effective and trustworthy relationships with employees. Interacting and meeting employees to understand challenges and grievances to resolve the same. Currently acting as a first level of escalation for all employee-related queries. Maintaining healthy internal communications and ensuring proper channels for the escalations. Organized many employee communication forums like One on One Interviews, Skip level meeting, project team meeting etc. Organized fun activities at the location level. Planning & execution of monthly engagement events. Taking new initiatives to boost employee morale and engagement level. Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process. Ensuring healthy separation and issuing relieving letters. Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts. Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement. Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers. Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing. Pre & Post offer documentation, Issuing offer letter & appointment letter. Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal. Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa . Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower. Annual Manpower Planning budgeting and adherence to the same Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management. SKILLS HR Policy Execution Recruitment/Talent Acquisition Induction/orientation Training & Development Employee Relations / Welfare Employee Engagement Payroll Management Grievance Handling AWARDS Go-Getter Award at HDB Financial Services(2021) Employee of the Month at HDB Financial Services(2019) EDUCATION MSW(HR), Kurukshetra University(2014-2016) B.Com, Delhi University(2012-2014) 12th from CBSE Board(2012) 10th from CBSE Board(2010)