526 Dialogflow Jobs - Page 3

Hybrid work Hinjewadi,Pune DialogflowCX - Flows, Playbooks, Productionising Voice and Chat Agents, Test Cases and Evaluations, Python(Cloud functions, Colab), SQL(Bigquery), Analytical skills Required Candidate profile Hybrid work Hinjewadi,Pune , Test Cases and Evaluations, Python(Cloud functions, Colab), SQL(Bigquery), Analytical skills

About The Company: ARA’s client TechGlobal (pseudonym) is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. TechGlobal helps businesses become digital-first and digital-ready. The company has a global presence with 600000+ employees ( 200000+ in India). India is a focus for them with their Development Centres presence in over 10 locations across Tier 1 and Tier 2 cities. They are recognised for their people first and employee oriented policies. The Role: As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Key Responsibilities: •Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI. •Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX. •Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya •Integrate with IVR systems and Proficiency in webhook setup and API integration. •Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks. •Creation of agents in Agent builder and integrating them into end end to pipeline using python. •Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing. •Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities •Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions. •Document technical designs, processes, and setup for various integrations. •Experience with programming languages such as Python/Node.js Skills Required: Google Cloud Platform Architecture CCAI/Dialogflow CX hands on experience and generative AI understanding. •Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms, NLP and techniques. Experience with chatbot, generative AI models, prompt Engineering. •Experience with cloud or on-prem application pipeline with production-ready quality. Qualifications and Experience: •The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. •The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. •15 years full time education

As a Dialog Flow CX Engineer at OptimHire, you will play a crucial role in developing and maintaining conversational AI solutions using Dialogflow CX. You will collaborate with the development team to design, build, and test chatbots and virtual assistants that aim to enhance customer experience on our innovative platform. To excel in this role, you should possess 4 to 6 years of experience as a Dialog Flow CX Engineer or in a similar position. Strong proficiency in Dialogflow and dialogflow CX is essential, along with expertise in programming languages such as Python and Java. Your knowledge of Natural Language Processing (NLP) techniques will be instrumental in creating effective chatbot applications that meet the needs of our users. Your responsibilities will include designing and developing conversational AI solutions using Dialogflow CX, working closely with the development team to implement chatbots and virtual assistants, and optimizing existing applications for improved performance. Your problem-solving skills and attention to detail will be valuable assets in testing and debugging chatbots to ensure seamless functionality. Additionally, staying up-to-date with the latest trends and advancements in conversational AI will be important to contribute to the continuous evolution and enhancement of our platform. If you are passionate about leveraging technology to revolutionize the way people work and thrive in a collaborative environment, we invite you to join our team at OptimHire and be a part of our mission to empower individuals and businesses through 24/7 collaboration and communication.,

A career in our Advisory Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements. Years of Experience: Candidates with 8+ years of hands on experience Required Skills Familiarity with the contact center architecture domain, conversational design & implementation and industry-specific challenges Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems. Strong problem-solving and analytical skills to troubleshoot and optimize conversational AI systems. Proficiency in using frameworks like Dialogflow, Rasa, Amazon Lex, IBM Watson, or Microsoft LUIS. Understanding of language models and techniques for improving intent recognition and entity extraction Understanding and experience on cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building Conversational AI solutions for clients Expertise in Python or PySpark. R and JavaScript framework. Experience with RESTful APIs, webhooks, and integrating chatbots with other systems (CRM, databases, etc.). Understanding of serverless computing for building scalable and efficient conversational systems Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. Proven track record of successfully delivering conversational AI projects on time and within budget. Familiarity with Agile development methodologies and version control systems. Ability to stay updated with the latest advancements and trends in conversational AI technologies. Strong strategic thinking and ability to align conversational AI initiatives with business goals. Excellent project management skills to prioritize tasks, manage resources, and ensure project success. Knowledge of regulatory and compliance requirements related to conversational AI applications Experience in the telecom industry or a similar field Familiarity with customer service operations and CRM systems Certifications in cloud solution architectures, project management, or related areas like AWS Solution Architect - Professional , Google Cloud Architect - Professional Nice To Have Familiarity with realtime streaming technologies, network and data security implications and methods. Understanding of NoSQL databases (e.g., MongoDB, Cassandra, DynamoDB) for handling unstructured and semi-structured data. Good analytical & problem-solving skills Good communication and presentation skills

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President, AI ML Lead! In this role, we are looking for candidates who have relevant years of experience in Text Mining. The Text Mining Scientist (TMS) is expected to play a pivotal bridging role between enterprise database teams, and business /functional resources. At a broad level, the TMS will leverage his/her solutioning expertise to translate the customer’s business need into a techno-analytic problem and appropriately work with database teams to bring large scale text analytic solutions to fruition. The right candidate should have prior experience in developing text mining and NLP solutions using open-source tools. Responsibilities Develop transformative AI/ML solutions to address our clients' business requirements and challenges Project Delivery - This would entail successful delivery of projects involving data Pre-processing, Model Training and Evaluation, Parameter Tuning Manage Stakeholder/Customer Expectations Project Blue Printing and Project Documentation Creating Project Plan Understand and research cutting edge industrial and academic developments in AI/ML with NLP/NLU applications in diverse industries such as CPG, Finance etc. Conceptualize, Design, build and develop solution algorithms which demonstrate the minimum required functionality within tight timelines Interact with clients to collect, synthesize, and propose requirements and create effective analytics/text mining roadmap. Work with digital development teams to integrate and transform these algorithms into production quality applications Do applied research on a wide array of text analytics and machine learning projects, file patents and publish the papers Qualifications we seek in you! Minimum Qualifications / Skills MS in Computer Science, Information systems, or Computer engineering, Systems Engineering with relevant experience in Text Mining / Natural Language Processing (NLP) tools, Data sciences, Big Data and algorithms. Post-Graduation in MBA and Undergraduate degree in any engineering discipline, preferably Computer Science with relevant experience Full cycle experience desirable in atleast 1 Large Scale Text Mining/NLP project from creating a Business use case, Text Analytics assessment/roadmap, Technology & Analytic Solutioning, Implementation and Change Management, considerable experience in Hadoop including development in map-reduce framework Technology Open Source Text Mining paradigms such as NLTK, OpenNLP, OpenCalais, StanfordNLP, GATE, UIMA, Lucene, and cloud based NLU tools such as DialogFlow, MS LUIS Exposure to Statistical Toolkits such as R, Weka, S-Plus, Matlab, SAS-Text Miner Strong Core Java experience in large scale product development and functional knowledge of RDBMs Hands on to programing in the Hadoop ecosystem, and concepts in distributed computing Very good python/R programming skills. Java programming skills a plus Methodology Relevant years of experience in Solutioning & Consulting experience in verticals such as BFSI, CPG, with hands on delivering text analytics on large structured and unstructured data A solid foundation in AI Methodologies like ML, DL, NLP, Neural Networks, Information Retrieval and Extraction, NLG, NLU Exposed to concepts in Natural Language Processing & Statistics, esp., in their application such as Sentiment Analysis, Contextual NLP, Dependency Parsing, Parsing, Chunking, Summarization, etc Demonstrated ability to Conduct look-ahead client research with focus on supplementing and strengthening the client’s analytics agenda with newer tools and techniques Preferred Qualifications/ Skills Technology Expert level of understanding of NLP, NLU and Machine learning/Deep learning methods OpenNLP, OpenCalais, StanfordNLP, GATE, UIMA, Lucene, NoSQL UI development paradigms that would enable Text Mining Insights Visualization, e.g., Adobe Flex Builder, HTML5, CSS3 Linux, Windows, GPU Experience Spark, Scala for distributed computing Deep learning frameworks such as TensorFlow, Keras, Torch, Theano Methodology Social Network modeling paradigms, tools & techniques Text Analytics using Natural Language Processing tools such as Support Vector Machines and Social Network Analysis Previous experience with Text analytics implementations, using open source packages and or SAS-Text Miner Ability to Prioritize, Consultative mindset & Time management skills Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhy this role mattersOur Product team is scaling quickly. As an Associate Product Manager , you’ll keep the engine humming by writing crisp docs, coordinating demos, and shepherding custom bot builds—from brief to ship. Your work frees senior PMs to focus on strategy while ensuring nothing slips through the cracks.ResponsibilitiesOwn product documentation: Maintain release notes, API guides, and internal wikis so everyone—from Sales to Support—has the latest intel.Draft feature PRDs: Translate fuzzy ideas into clear problem statements, user stories, and acceptance criteria.Build demo bots: Configure sandbox flows in our bot builder to wow prospects and investors.Client onboarding liaison: Gather requirements for custom implementations, align timelines, and manage feedback loops.Oversee custom bot development: Work with Design & Engineering to scope, track, and deliver bespoke solutions on time.Market & user research: Conduct quick competitor teardowns and user interviews to inform backlog prioritisation.Metrics & QA: Define success metrics, run smoke tests, and monitor dashboards post-launch.Must-havesEarly-career product exposure: 0–2 yrs full-time or 2+ internships in product / consulting / engineering.Docs that sing: Provide a link or PDF sample of a PRD, API spec, or product wiki page you authored .Sprint ownership: Led ≥2 Agile sprints in Jira/Linear—attach a brief summary in your résumé or application form.Data literacy: Can demo VLOOKUP, pivot tables, and run a basic SELECT … LIMIT 10 in SQL.Stakeholder translation: List one project where you gathered client requirements and shipped a feature within deadline.Prototype & demo skills: Comfortable building a bot or API mock (Dialogflow / Postman / LangChain) and presenting it live.Nice-to-haveHands-on with no-code/chatbot builders (Dialogflow CX, Rasa, LangChain agents, WhatsApp Business APIs).Basic scripting in Python or JS for quick automations or API pokes.Familiarity with UX tools (Figma, Whimsical) and mapping customer journeys.Exposure to SaaS onboarding metrics (activation, time-to-value, NPS, NRR).Client-facing experience—requirements workshops, UAT support, or implementation projects.Certifications in product/agile (CSPO, AIPMM, PSM) or project management (PMP).Past work with analytics stacks (Mixpanel, Amplitude, Looker Studio) to track feature usage.Growth PathBenefitsUnlimited PTO / sick leave (minimum 15 days encouraged)Subsidised fitness membershipFree lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply here Choose “Associate Product Manager (APM)” in the dropdown.

Job Title: Information Technology Team Lead Location: Hyderabad, India (Onsite) Company: Nice Digitals (A Division of Nice Interactive) Employment Type: Full-Time Experience Required: 5+ years in Technology Leadership within the IT Industry (Experience working with Start-ups is a plus) Role Overview: As the Information Technology Team Lead , you will be responsible for shaping and executing the company’s technology strategy, leading development teams, and overseeing the architecture, scalability, and delivery of all digital products and platforms. This is a strategic leadership role that also requires strong technical acumen and hands-on capabilities. Key Responsibilities: Define and implement the overall technology strategy aligned with business objectives and client growth. Lead the full lifecycle of project delivery including architecture, development, deployment, and maintenance of websites, marketing platforms, and digital products. Manage and mentor cross-functional technology teams (developers, QA, DevOps, UI/UX). Collaborate with marketing and operations teams to deliver performance-driven digital solutions. Ensure robust data security, infrastructure scalability, and system performance. Evaluate, implement, and optimize tech stacks, frameworks, and third-party integrations. Lead initiatives for automation, CI/CD, and DevOps best practices. Drive the design and deployment of AI agents and automation workflows that enhance customer interactions and internal processes. Stay current with emerging technologies—especially AI, ML, and conversational agents—and integrate them where appropriate. Oversee technical aspects of client-facing projects, ensuring quality, timeliness, and client satisfaction. Manage IT budgets, vendor relationships, and procurement of technology services/tools. Drive innovation by exploring emerging technologies relevant to web development, digital marketing, and customer experience. Required Skills & Experience: 5+ years of experience in the IT industry , with at least 5 years in a senior leadership or Information Technology Team Lead role . Proven experience in managing large-scale web development and digital marketing technology projects. Expertise in full-stack development , including modern front-end and back-end technologies. Strong knowledge of cloud platforms (AWS, Azure, or GCP), web architecture , APIs , and security standards . Experience with CMS platforms , SEO tools , analytics , and automation frameworks . Hands-on experience with AI technologies , including AI chatbots, virtual assistants, and integration of AI APIs (OpenAI, Google Dialogflow, etc.). Familiarity with white-label business models and client-centric service delivery. Excellent leadership, decision-making, and team-building capabilities. Strong communication and client interaction skills. About Us Nice Digitals , a subsidiary of Nice Interactive , has been delivering exceptional web development, online marketing, and white-label digital services since 2012. As a trusted partner to a diverse client base, we specialize in expanding businesses through innovative, client-centric marketing and technology solutions. At Nice Digitals, we do not seek credit—we build reputations. Our focus is on being strategic promoters, not owners, of the brands we serve. Our team of creative and technical professionals is committed to delivering scalable, secure, and future-ready solutions that drive measurable business growth. We’re now looking for an experienced Information Technology Team Lead to lead our technology function, enhance operational excellence, and align our digital capabilities with business goals.

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Required Skills Familiarity with the Conversational AI domain, conversational design & implementation, customer experience metrics, and industry-specific challenges Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems. Strong problem-solving and analytical skills to troubleshoot and optimize conversational AI systems. Familiarity with NLP/NLG techniques such as parts of speech tagging, lemmatization, canonicalization, Word2vec, sentiment analysis, topic modeling, and text classification. NLP and NLU Verticals Expertise: Text to Speech (TTS), Speech to Text (STT), SSML modeling, Intent Analytics, Proactive Outreach Orchestration, OmniChannel AI & IVR (incl. Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational AI and Generative AI. Experience building chatbots using bot frameworks like RASA/ LUIS/ DialogFlow/Lex etc. and building NLU model pipeline using feature extraction, entity extraction, intent classification etc. Understanding and experience on cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building Conversational AI solutions for clients Expertise in Python or PySpark. R and JavaScript framework. Expertise in visualization tools such as Power BI, Tableau, Qlikview, Spotfire etc. Experience with evaluating and improving conversational AI system performance through metrics and user feedback Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. Proven track record of successfully delivering conversational AI projects on time Familiarity with Agile development methodologies and version control systems. Ability to stay updated with the latest advancements and trends in conversational AI technologies. Strong strategic thinking and ability to align conversational AI initiatives with business goals. Knowledge of regulatory and compliance requirements related to conversational AI applications Experience in the telecom industry or a similar field Familiarity with customer service operations and CRM systems Nice To Have Familiarity with data wrangling tools such as Alteryx, Excel and Relational storage (SQL) ML modeling skills: Experience in various statistical techniques such as Regression, Time Series Forecasting, Classification, XGB, Clustering, Neural Networks, Simulation Modelling, Etc. Experience in survey analytics, organizational functions such as pricing, sales, marketing, operations, customer insights, etc. Understanding of NoSQL databases (e.g., MongoDB, Cassandra) for handling unstructured and semi-structured data. Good Communication and presentation skills

Role: Conversational Bot Engineer Skills: Dialogflow, NLP, Python or Node Location: Remote Experience: 4-7 years

Role: Conversational Bot Engineer Skills: Dialogflow, NLP, Python or Node Location: Remote Experience: 4-7 years Required Skills & Qualifications: Bachelor’s or Master’s in Computer Science, Engineering, AI/ML, or a related field. Strong programming skills in Python, Node.js, or Java. Hands-on experience with conversational AI platforms (Dialogflow, Rasa, Botpress, Microsoft Bot Framework, etc.). Knowledge of NLP/NLU concepts, libraries, and models (spaCy, NLTK, Hugging Face Transformers, BERT, GPT, LLMs). Experience in RESTful API development and system integrations. Understanding of conversational UX/UI design principles. Strong problem-solving skills and ability to work in agile environments.

Delivery/Architect- GCP-Google Dialog flow/ CCAI Bangalore/Pune/Gurugram/Noida Hybrid role Experience- 6+ years Required Qualifications: Bachelor's degree in computer science, Engineering, Information Technology, or a related field. 3-5+ years of hands-on experience designing and delivering Google CCAI solutions, with significant expertise in both CCAI Agent Assist and Dialogflow (ES/CX) . Deep understanding of Natural Language Understanding (NLU), Natural Language Generation (NLG), and conversational AI principles. Proven experience integrating Dialogflow solutions with various channels (e.g., Genesys, Twilio, Google Contact Center AI Partner Integrations). Strong proficiency in at least one programming language (e.g., Python, Node.js, Java) for custom integrations and fulfillment logic. Extensive experience with Google Cloud Platform (GCP) services, particularly those relevant to AI/ML and data pipelines. Demonstrated experience leading complex, cross-functional technical projects from concept to completion. Excellent communication, presentation, and interpersonal skills with the ability to articulate complex technical concepts to non-technical stakeholders. Strong analytical, problem-solving, and decision-making abilities. Preferred Qualifications: Master's degree in a relevant field. Google Cloud Professional Cloud Architect or Machine Learning Engineer certification. Experience with other Google AI services (e.g., Text-to-Speech, Speech-to-Text, Vertex AI). Familiarity with other contact center technologies and CRM platforms (e.g., Salesforce Service Cloud, Zendesk). Experience with pre-sales activities, including solutioning, effort estimation, and presenting to clients. Understanding of IT security, data privacy (e.g., GDPR, CCPA), and compliance best practices in a contact center context. Experience working in an Agile/Scrum environment.

The Mobile Apps Senior Software Developer position at Winix Technologies Pvt. Ltd. in Bangalore, India, offers a unique opportunity to lead innovation in AI and Computer Vision. As a key member of the team collaborating with Peak Medical Pty Ltd in the Health Tech Industry, you will play a crucial role in developing cutting-edge AI-driven Mobile applications for the Australian and Indian markets. We are looking for a talented individual with a Bachelor's or Master's degree in Computer Science, Data Science, or a related field, along with a minimum of 5 years of experience in Mobile Apps, Flutter, Dart, and Computer Vision. The ideal candidate will have a strong background in programming languages such as Python, Flutter/Dart, and native languages like Kotlin or Swift. Experience with tools like TensorFlow, Git, Firebase, Jira, Android Studio, and Pycharm is desired. Key Responsibilities: - Design, develop, and deploy Mobile software applications in Flutter/Dart/Python/Native Code. - Collaborate with cross-functional teams to develop healthcare-focused AI features. - Optimize and debug code for performance and scalability. - Work on Computer Vision models such as Pose Estimation and Object Detection. - Document workflows, progress, and results effectively. - Stay updated with the latest trends in Health tech, AI, Computer Vision, and related technologies. The successful candidate will have startup experience and be proficient in building/training AI algorithms and models for mobile applications. Strong problem-solving abilities, excellent communication skills in English, and a collaborative mindset are essential for this role. Benefits of joining our team include a competitive salary and benefits package, opportunities for professional growth, a dynamic and collaborative startup environment, and hands-on involvement in impactful projects driving healthcare innovation. If you are passionate about MobileApps, AI, Computer Vision, and healthcare innovation, and meet the qualifications, we encourage you to apply and join us in revolutionizing healthcare through technology.,

Introduction: A Career at HARMAN Digital Transformation Solutions (DTS) We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, and Revel Unite your passion for audio innovation with high-tech product development Create pitch-perfect, cutting-edge technology that elevates the listening experience About The Role Responsible for developing, enhancing, and maintaining AI Chabot applications. The role involves designing and building flows, coding, testing, debugging, and documenting programs, while supporting corporate systems architecture. Expertise in REST API integrations, Chabot development, automation, and data refinement tools. What You Will Do Key Responsibilities: Experience in development of virtual agents (Chatbots, Voicebots) and natural language processing Experience working with one or more AI/NLP platforms – Cognigy AI, DialogFlow, Alexa, Converse.ai, Amazon Lex, Rasa, Luis, Kore.AI, Microsoft Bot Framework, IBM Watson etc. Knowledge of one or more of the following technologies: Typescript, JavaScript, Node.js Experience in training Chatbots by analyzing historical chat conversations or large amounts of user generated content and process data Practical knowledge of formal syntax, formal semantics, corpus analysis, dialogue management Good problem-solving ability What You Need To Be Successful Experience in building end-to-end pipelines for developing AI-based conversational applications Strong understanding of API integrations, single sign-on (SSO), and token-based authentication Hands-on experience with Postman for API testing, automation, and debugging Knowledge of CI/CD pipelines (ex: Bamboo, Bitbucket) with end-to-end automation Ability to develop unit test cases in line with project-specific standards Proficient in working with HTTP, sockets, REST, and other web services Skilled in extracting keywords and topics from chat logs. Bonus Points if You Have Bachelor’s degree required. What Makes You Eligible Familiarity with Chatbot tool Cognigy AI Experience working on Generative AI and Agentic AI Experience in Typescript, NodeJS Familiarity with Sprinklr Tool What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition reimbursement “Be Brilliant” employee recognition and rewards program An inclusive and diverse work environment that fosters and encourages professional and personal development You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you’re ready to innovate and do work that makes a lasting impact, join our talent community today! HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Senior Python Developer to join our Conversational AI team. The role involves building ADK (Agent Developent Kit) Bots, implementing agentic logic, and developing multi-turn conversational flows to deliver intelligent and seamless customer experiences. Responsibilities: Develop and enhance ADK Bot solutions based on domain requirements. Implement agentic logic for dynamic and context-aware conversations. Build, test, and optimize multi-turn dialog flows for robust user interactions. Write efficient, modular, and scalable Python code. Collaborate with cross-functional teams (designers, architects, and QA) to ensure high-quality delivery. Debug, troubleshoot, and optimize code and conversational logic for performance. Qualifications Strong hands-on experience in Python (3.x) development. Experience in building or enhancing ADK Steering Bots (or similar frameworks). Knowledge of agentic logic design and ability to handle dynamic conversation flows. Proficiency in designing and implementing multi-turn conversational flows. Good understanding of domain-specific business logic and ability to translate requirements into technical solutions. Strong experience with APIs, webhooks, and integrations. Strong problem-solving and debugging skills. Good to Have: Experience with conversational AI platforms (Dialogflow CX, Amazon Lex). Understanding of NLP/NLU concepts. Exposure to cloud platforms (AWS/Azure/GCP). Agile project experience. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Job Title: AI/Conversational Agent Specialist Location: Delhi Experience: 1–3 years (or as suitable) Job Overview: We are looking for an AI/Conversational Agent Specialist to design, implement, and manage intelligent virtual agents and conversational AI solutions. The candidate will work with cutting-edge Agentic AI platforms and tools to create advanced, automated conversational workflows. Key Responsibilities: Develop, configure, and maintain conversational AI agents using platforms such as Cognigy, Dialogflow, VAPI etc. Research and evaluate access to Agentic AI resources, APIs, and relevant integrations. Design and implement AI-driven workflows and automations for customer support, lead generation, and internal processes. Test, optimize, and monitor AI agent performance, ensuring high accuracy and user satisfaction. Collaborate with stakeholders to gather requirements and translate them into AI/agent solutions. Stay updated with the latest advancements in conversational AI and agentic AI technologies. Provide technical guidance on integration of AI agents with existing systems or third-party platforms. Required Skills & Qualifications: Hands-on experience with tools like Cognigy, Dialogflow, VAPI (or similar conversational AI platforms and tools). Strong understanding of AI, NLP (Natural Language Processing), and conversational design principles. Knowledge of APIs, webhooks, and integrating AI agents with third-party applications. Experience in designing chatbots, voice bots, and other AI-driven agent workflows. Strong problem-solving skills and attention to detail. Good communication skills to document workflows and interact with stakeholders. Preferred: Prior experience in Agentic AI concepts and implementation. Understanding of advanced AI models, prompts, and agent orchestration. Familiarity with cloud platforms and deployment of AI solutions. Job Types: Full-time, Permanent Ability to commute/relocate: Pitampura, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): How many years of experience do you have as a AI/Conversational Agent Specialist? How many years of experience do you have with Cognigy, Dialogflow, VAPI (or similar conversational AI platforms and tools)? Please note that there will be a service agreement of 18 Months to 24 Months (depending upon the organization) & you need to sign an agreement for the same. So, are you comfortable with that? Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person

Job Summary: We are looking for skilled Dialogflow CX Developers to join our Chat team. You will be responsible for designing, developing, and deploying conversational AI solutions using Google Dialogflow CX platform, ensuring seamless and engaging user experiences. Key Responsibilities: Design and implement conversational flows (intents, entities, fulfillment logic). Build integrations using APIs, webhooks, and cloud functions. Monitor agent performance and optimize for accuracy and efficiency. Write clean, testable, and maintainable code. Collaborate with product managers, designers, and engineers to deliver high-quality solutions. Troubleshoot and resolve issues with Dialogflow CX agents. Required Skills: 6 - 9 years in software development, with 2+ years in Dialogflow CX . Strong programming skills in JavaScript / TypeScript / Node.js . Experience with Google Cloud Platform (GCP) and API integration (REST/SOAP). Familiarity with Git/version control. Strong problem-solving and communication skills. Preferred Skills: Google Cloud Certification (Architect/Developer). Experience with Swift, Kotlin, Jest, SQL/NoSQL databases . Background in Agile methodology.

Job Title: AI/Conversational Agent Specialist Location: Delhi Experience: 1–3 years (or as suitable) Job Overview: We are looking for an AI/Conversational Agent Specialist to design, implement, and manage intelligent virtual agents and conversational AI solutions. The candidate will work with cutting-edge Agentic AI platforms and tools to create advanced, automated conversational workflows. Key Responsibilities: Develop, configure, and maintain conversational AI agents using platforms such as Cognigy, Dialogflow, VAPI etc. Research and evaluate access to Agentic AI resources, APIs, and relevant integrations. Design and implement AI-driven workflows and automations for customer support, lead generation, and internal processes. Test, optimize, and monitor AI agent performance, ensuring high accuracy and user satisfaction. Collaborate with stakeholders to gather requirements and translate them into AI/agent solutions. Stay updated with the latest advancements in conversational AI and agentic AI technologies. Provide technical guidance on integration of AI agents with existing systems or third-party platforms. Required Skills & Qualifications: Hands-on experience with tools like Cognigy, Dialogflow, VAPI (or similar conversational AI platforms and tools). Strong understanding of AI, NLP (Natural Language Processing), and conversational design principles. Knowledge of APIs, webhooks, and integrating AI agents with third-party applications. Experience in designing chatbots, voice bots, and other AI-driven agent workflows. Strong problem-solving skills and attention to detail. Good communication skills to document workflows and interact with stakeholders. Preferred: Prior experience in Agentic AI concepts and implementation. Understanding of advanced AI models, prompts, and agent orchestration. Familiarity with cloud platforms and deployment of AI solutions. Job Types: Full-time, Permanent Ability to commute/relocate: Pitampura, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): How many years of experience do you have as a AI/Conversational Agent Specialist? How many years of experience do you have with Cognigy, Dialogflow, VAPI (or similar conversational AI platforms and tools)? Please note that there will be a service agreement of 18 Months to 24 Months (depending upon the organization) & you need to sign an agreement for the same. So, are you comfortable with that? Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Senior Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps. Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager. How will you make an impact? As a billable and customer-facing role, this position has significant financial impact on CXone: The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account. The timeframe required for the Consultant to deploy a customer has a direct impact on CXone's ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer’s contract. The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business. The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXone's exposure to liability. Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Have you got what it takes? 8-12yrs experience required Proven experience as a Bot Developer or in a similar role involving integration and customization, such as chatbot integration with platforms like Google Dialogflow or IBM Watson. Knowledge on Prompt Engineering Good understanding of modern authentication standards ex - oAuth2, OIDC, SAML Good understanding of browser security like CORS, X-frame-options Good understanding of HTML i.e. iframe, CSS Good understanding of JavaScript / jQuery Ability to read API documentation and implement proof of concepts Strong understanding of user experience and conversational interfaces Good verbal skills for communicating with customers and with peers during design and code reviews Excellent Troubleshooting and Debugging skills on SaaS Applications. Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide Product knowledge and ability to adapt previous integrations to meet customer’s requests Flexibility to extent hours to exchange info with US team Bachelor’s degree or equivalent experience in a high-level environment What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 8474 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Job Summary We are seeking a highly motivated and knowledgeable AI professional to lead the identification, evaluation, and implementation of AI tools and solutions across our organization. The ideal candidate will have a strong background in artificial intelligence, data science, or automation technologies, coupled with experience in deploying AI-driven initiatives to optimize business processes, improve efficiency, and drive innovation. Key Responsibilities Identify and evaluate AI tools and platforms relevant to organizational needs. Collaborate with various departments to assess pain points and opportunities for AI/automation. Design, prototype, and implement AI-based solutions such as: Intelligent document processing Chatbots and virtual assistants Predictive analytics Workflow automation Computer vision or NLP tools Work with vendors or in-house teams to integrate AI solutions into existing systems. Ensure compliance with data privacy, security, and ethical AI standards. Conduct training sessions or workshops to increase AI awareness and adoption. Monitor AI system performance and optimize based on feedback and results. Stay updated with AI trends and emerging technologies and evaluate their potential business impact. Required Qualifications Bachelor’s or Master’s degree in Computer Science, Data Science, AI/ML, or related field. 3+ years of experience working in AI/ML implementation, data science, or automation roles. Hands-on experience with AI tools/platforms such as: OpenAI, Google Cloud AI, AWS AI/ML, Azure Cognitive Services RPA tools (UiPath, Automation Anywhere, etc.) Chatbot frameworks (Dialogflow, Microsoft Bot Framework) Familiarity with Python, TensorFlow, scikit-learn, or similar ML frameworks is a plus. Strong understanding of business processes and ability to bridge tech-business gap. Excellent communication, collaboration, and project management skills.

As a Senior Generative AI Developer, you will leverage your approximately 2 years of hands-on experience in developing and deploying AI models, focusing on generative space technologies such as NLP, AL/ML, AWS, Python, and Flutter. Your main responsibilities will include designing, developing, and optimizing generative AI applications to meet specific client requirements, mentoring and guiding the development team, writing clean and maintainable code, leading data collection and preparation efforts, and staying updated with the latest advancements in AI/ML. You should possess at least 2+ years of experience in AI/ML development with a specialization in generative models, strong programming skills in Python, hands-on experience with ML libraries/frameworks like Langchain, spacy, NLTK, Hugging Face, etc., familiarity with NLP technologies such as Dailogflow, Voiceflow, RASA, Microsoft Bot Framework, MCP, knowledge of MLOps practices and model deployment on cloud platforms like AWS, GCP, Azure, exposure to AI bot/agent platforms like Make, POE, RetellAI, a solid understanding of data structures, algorithms, and software engineering principles, as well as strong analytical and problem-solving skills. This is a full-time, permanent position with benefits including a flexible schedule, health insurance, and provident fund. The work location is in person, and the application deadline is 24/05/2025. Join us in this exciting opportunity to contribute to cutting-edge AI technologies and make a significant impact in the field of generative AI development.,

Role Overview This is a dual role where you will: Manage customer service & inside sales tasks (lead qualification, follow-ups, order support, account management). Work with AI-driven tools (chatbots, CRM automations, AI-assisted calls) to streamline Tier 1 support and ensure smooth customer experiences. Key Responsibilities Handle inbound/outbound calls, emails, and chats for Canadian clients. Manage lead qualification, follow-ups, and customer account updates. Support order processing, payment schedules, and issue resolution. Train and maintain AI chatbot flows for FAQs and Tier 1 inquiries. Use CRM tools (HubSpot, Salesforce, Zoho, or similar) to track leads & customer interactions. Escalate complex issues to internal teams while ensuring customer satisfaction. Provide weekly reports on customer interactions, sales opportunities, and AI tool performance. Qualifications 2–5 years of customer service / inside sales / account support experience. Strong written & spoken English; clear communication style. Experience with CRM software (HubSpot, Salesforce, Zoho, or similar). Familiarity with AI tools such as chatbots (Dialogflow, ChatGPT, Intercom, Twilio AI, Freshdesk bot, etc.). Ability to work overlapping hours with Canadian time zones. Strong problem-solving skills, patience, and customer-first mindset. Nice to Have Prior experience in BPO, SaaS, or tech-enabled customer support. Exposure to AI call assistants and workflow automation. Sales-oriented mindset — ability to spot upsell/cross-sell opportunities. Job Type: Full-time Pay: ₹10,726.25 - ₹53,197.30 per month

Role: SAVP -Digital CX Technical Lead – Gen AI Experience:10+years in Data Science Location: NCR/Bangalore Work Mode: Hybrid Shift Timing: 1:30 pm – 11:30pm Technical Skills Strong technical background with a solid understanding of conversational AI technologies, machine learning, natural language processing, and software development methodologies. Proven experience in delivering Google CCAI, Dialogflow, Vertex.AI solutions. Strong background in Natural Language Processing (NLP), deep learning, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG). Experience with deep learning frameworks like PyTorch or TensorFlow. Experience with cloud platforms (AWS, Azure, GCP) for deploying AI models. Strong understanding of neural networks, transformers, and reinforcement learning. Familiarity with software development best practices, version control (e.g., Git), and agile methodologies. Experience with CI/CD pipelines and DevOps practices. Excellent software development skills to drive the development and deployment of cutting-edge AI solutions Leadership Skills Demonstrated leadership and team management skills, with the ability to inspire, guide, and develop a diverse team of professionals. Excellent client-facing skills, including effective communication, relationship-building, and negotiation abilities. Excellent problem-solving skills and the ability to think critically and creatively. Strong communication skills and the ability to work effectively in a team environment. Leadership qualities with a proactive and collaborative approach. BE/BTech/MCA/Ph.D. from tier I/II institute in CS or related field

Lead Assistant Manager EXL/LAM/1464592 Global TechnologyNoida Posted On 28 Aug 2025 End Date 12 Oct 2025 Required Experience 5 - 10 Years Basic Section Number Of Positions 8 Band B2 Band Name Lead Assistant Manager Cost Code G070102 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 1500000.0000 - 2000000.0000 Complexity Level Not Applicable Work Type Work From Office – Fully Working From EXL/ Client Offices Organisational Group Enabling Sub Group Global Technology Organization Global Technology LOB Global Technology SBU Technology Operations Country India City Noida Center Noida - Centre 59 Skills Skill AI CONCEPT Minimum Qualification B TECH Certification No data available Job Description Job Description: Lead / Assistant Manager – AI Engineer (Advanced Agentic AI) Location: Delhi NCR Level: Lead / Assistant Manager About EXL Service EXL Service is at the forefront of embedding AI into enterprise operations . We are scaling solutions like MiAI Call Simulator, AI Trainer, Upskill.AI, and Transition AI Toolkit to drive measurable impact across Insurance, Healthcare, Banking, and Retail . We are seeking AI Engineers with strong full-stack development skills to design and build Advanced Agentic AI systems that orchestrate multi-step reasoning, integrate enterprise applications, and deliver next-generation AI-driven automation . Key Responsibilities AI Engineering & Development Design, develop, and deploy Agentic AI workflows using LLMs, orchestration frameworks (LangGraph, LangChain, Semantic Kernel), and advanced prompting strategies. Build scalable full-stack applications integrating AI agents with enterprise platforms (ServiceNow, Salesforce, Jira, custom APIs). Develop self-healing automations , API connectors, and middleware to enable seamless human-AI collaboration. Architecture & Systems Integration Architect end-to-end AI solutions covering data ingestion, model orchestration, microservices, and UI layers. Leverage cloud-native infrastructure (Azure OpenAI, AWS Bedrock, GCP Vertex AI) to build secure and compliant AI systems. Ensure AI agents adhere to governance, auditability, and compliance frameworks (GDPR, HIPAA, PCI-DSS). Product & Innovation Collaborate with Product Managers to translate business requirements into AI-first features . Prototype, test, and optimize Agentic AI capabilities for enterprise-scale adoption. Contribute to EXL’s AI Innovation labs with cutting-edge solutions in conversational AI, simulation, and process automation. Team & Delivery Mentor junior engineers in AI frameworks and full-stack practices . Drive Agile ceremonies, ensure backlog delivery, and maintain production-ready AI deployments . Partner with cross-functional teams (SMEs, designers, DevOps, QA) to ensure quality and scalability . Required Skills & Experience Core AI/ML Skills 5–8 years of experience in software engineering / AI engineering . Strong experience in building Agentic AI solutions with LLM orchestration (LangChain, LangGraph, AutoGen, Semantic Kernel). Hands-on with RAG (Retrieval Augmented Generation), fine-tuning, and multi-agent orchestration . Exposure to voice / conversational AI (Azure Cognitive Services, Twilio, Dialogflow, etc.) a plus. Full-Stack Development Strong in JavaScript/TypeScript, React/Next.js, Node.js, Python . Proficiency in REST / GraphQL APIs, microservices, containerization (Docker, Kubernetes) . Strong knowledge of databases (SQL/NoSQL, vector DBs like Pinecone, Weaviate, Chroma). Cloud & DevOps Experience with Azure (preferred), AWS, or GCP AI services . Knowledge of CI/CD, MLOps pipelines, and monitoring tools . Familiarity with security practices (OAuth2.0, JWT, API security, data encryption). Soft Skills Strong problem-solving with system-level thinking . Ability to work in agile squads and deliver in fast-paced environments. Good communication and ability to collaborate with product/business teams . Preferred / Good-to-Have Exposure to Agent simulation environments for training and testing (e.g., CrewAI, OpenAI Swarm). Experience with GenAI integrations in enterprise L&D, Customer Service, or Operations platforms . Contributions to open-source AI frameworks . Certifications: Azure AI Engineer Associate, TensorFlow Developer, or equivalent . Workflow Workflow Type L&S-DA-Consulting

Job Title: AI/Conversational Agent Specialist Location: Delhi Experience: 1–3 years (or as suitable) Job Overview: We are looking for an AI/Conversational Agent Specialist to design, implement, and manage intelligent virtual agents and conversational AI solutions. The candidate will work with cutting-edge Agentic AI platforms and tools to create advanced, automated conversational workflows. Key Responsibilities: Develop, configure, and maintain conversational AI agents using platforms such as Cognigy, Dialogflow, VAPI etc. Research and evaluate access to Agentic AI resources, APIs, and relevant integrations. Design and implement AI-driven workflows and automations for customer support, lead generation, and internal processes. Test, optimize, and monitor AI agent performance, ensuring high accuracy and user satisfaction. Collaborate with stakeholders to gather requirements and translate them into AI/agent solutions. Stay updated with the latest advancements in conversational AI and agentic AI technologies. Provide technical guidance on integration of AI agents with existing systems or third-party platforms. Required Skills & Qualifications: Hands-on experience with tools like Cognigy, Dialogflow, VAPI (or similar conversational AI platforms and tools). Strong understanding of AI, NLP (Natural Language Processing), and conversational design principles. Knowledge of APIs, webhooks, and integrating AI agents with third-party applications. Experience in designing chatbots, voice bots, and other AI-driven agent workflows. Strong problem-solving skills and attention to detail. Good communication skills to document workflows and interact with stakeholders. Preferred: Prior experience in Agentic AI concepts and implementation. Understanding of advanced AI models, prompts, and agent orchestration. Familiarity with cloud platforms and deployment of AI solutions. Job Types: Full-time, Permanent Ability to commute/relocate: Pitampura, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): How many years of experience do you have as a AI/Conversational Agent Specialist? How many years of experience do you have with Cognigy, Dialogflow, VAPI (or similar conversational AI platforms and tools)? Please note that there will be a service agreement of 18 Months to 24 Months (depending upon the organization) & you need to sign an agreement for the same. So, are you comfortable with that? Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person

About Us Beverage Trade Network (BTN) and its AI verticals are building the future of AI-powered sales enablement and data services for global beverage and CPG brands. Our platforms use AI to provide verified data, market intelligence, matchmaking, and sales outreach. We’re now investing in Voice AI to make our products more natural, accessible, and always-on for customers. Role Overview As Sr. Manager, Product – Voice AI, you will own the end-to-end strategy and roadmap for integrating voice technologies into BTN’s AI platforms. You will partner with engineering, AI/ML teams, and business stakeholders to design and launch voice-driven features (voice search, natural conversation, real-time meeting prep, multilingual capabilities, etc.) that help our customers (wineries, distilleries, breweries, and CPG suppliers) use AI more intuitively. This is both a strategic and execution role — you’ll define the product vision, manage the roadmap, and ensure successful delivery of voice-enabled features. Key Responsibilities Define the Voice AI product strategy and roadmap, aligned with BTN’s AI platforms. Work closely with AI/ML engineers on speech recognition, text-to-speech, and natural language understanding use cases. Translate business goals into voice product experiences. Design conversational flows (voice queries, prompts, error handling). Partner with UX/UI team to make voice a core part of dashboards and mobile/web apps. Identify and manage external APIs and partners (e.g., Whisper, ElevenLabs, Azure Cognitive Speech, Google Speech). Collaborate with sales and customer success to gather feedback and improve adoption. Define and track KPIs (voice query accuracy, latency, engagement, adoption). Stay updated on voice AI trends (multimodal AI, multilingual voice, embedded assistants). Qualifications 3–5+ years of product management experience, with at least 3 years in Voice AI / Conversational AI / NLP. Experience with speech recognition, TTS, conversational design, or related AI frameworks. Strong background in SaaS product management (bonus if in AI, CPG, or B2B tools). Ability to work with technical teams (ML, NLP, APIs) and translate into product features. Experience with Twillo, Vonage, RingCentral, OpenAI Whisper, Google Dialogflow, Amazon Lex, or Microsoft Azure Speech is a plus. Strong business acumen — can tie voice AI to customer growth and ROI. Excellent communication and leadership skills. Why Join Us Be part of a fast-growing AI company redefining how CPG and beverage brands sell worldwide. Own a zero-to-one product vertical (Voice AI) with massive scalability. Work directly with the founder and leadership team shaping global AI platforms. Competitive salary + growth opportunity + global exposure. The role is from Vadodara office. You must work from the office. Hours are 9.30am to 6.30am Monday to Friday. Please only apply if you plan to work from Vadodara (Gujarat) office.