Develop and enhance AI-driven chatbot solutions to automate customer interactions and optimize response accuracy. Design and implement NLP algorithms using frameworks like Rasa, Dialogflow, or IBM Watson. Ensure seamless chatbot integration with existing platforms and CRM systems. Work closely with data scientists to improve machine learning models. Must have strong proficiency in Python, deep learning techniques, and chatbot analytics.

Develop and enhance AI-driven chatbot solutions to automate customer interactions and optimize response accuracy. Design and implement NLP algorithms using frameworks like Rasa, Dialogflow, or IBM Watson. Ensure seamless chatbot integration with existing platforms and CRM systems. Work closely with data scientists to improve machine learning models. Must have strong proficiency in Python, deep learning techniques, and chatbot analytics.

Job Description Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's Best Places to Work. Seeking an astute individual that has a strong technical foundation with ability to be hands-on on developing/building automation to improve efficiency, productivity, and customer experience. D eep knowledge of industry best practices, with the ability to implement them working with larger team cloud, support, and the product teams. Scope: We are seeking a highly skilled AI/Prompt Engineer to design, implement, and maintain artificial intelligence (AI) and machine learning (ML) solutions for our organization. The ideal candidate will have a deep understanding of AI and ML technologies, as well as experience with data analysis, software development, and cloud computing. Primary Responsibilities: Design and implement AI/ conversational AI solutions and ML solutions to solve business problems and to improve customer experience and operational efficiency. Develop and maintain machine learning models using tools such as TensorFlow, Keras , and PyTorch Collaborate with cross-functional teams to identify opportunities for AI and ML solutions and develop prototypes and proof-of-concepts . Develop and maintain data pipelines and ETL processes to support AI and ML workflows. Monitor and optimize model performance, accuracy, and scalability Stay up to date with emerging AI and ML technologies and evaluate their potential impact on our organization. Develop and maintain technical documentation, including architecture diagrams, design documents, and standard operating procedures Provide technical guidance and mentorship to other members of the data engineering and software development teams. Develop and maintain chatbots and voice assistants using tools such as Dialogflow , Amazon Lex, and Microsoft Bot Framework Develop and maintain integrations with third-party systems and APIs to support conversational AI workflows. Develop and maintain technical documentation, including architecture diagrams, design documents, and standard operating procedures. Provide technical guidance and mentorship to other team members. What we are looking for: Bachelor's degree in computer science, Information Technology, or a related field with 3+ years of experience in conversational AI engineering, design, and implementation Strong understanding of NLP technologies, including intent recognition, entity extraction, and sentiment analysis Experience with software development, including proficiency in Python and familiarity with software development best practices and tools (Git, Agile methodologies, etc.) Familiarity with cloud computing platforms (AWS, Azure, Google Cloud) and related services (S3, EC2, Lambda, etc.) Experience with big data technologies (Hadoop, Spark, etc.) Experience with containerization (Docker, Kubernetes) Experience with data visualization tools (Tableau, Power BI, etc.) Experience with reinforcement learning and/or generative models. Experience with machine learning technologies and frameworks (TensorFlow, Keras , etc.) Experience with big data technologies (Hadoop, Spark, etc.) Strong communication and collaboration skills Strong attention to detail and ability to prioritize tasks effectively. Strong problem-solving and analytical skills Ability to work independently and as part of a team. Strong attention to detail and ability to prioritize tasks effectively. Experience working with cloud platforms like AWS, Google Cloud, or Azure. Knowledge of big data technologies such as Apache Spark, Hadoop, or Kafka is a plus. Strong problem-solving and analytical skills. Ability to work in an agile and fast-paced development environment. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Develop and enhance AI-driven chatbot solutions to automate customer interactions and optimize response accuracy Design and implement NLP algorithms using frameworks like Rasa, Dialogflow, or IBM Watson Ensure seamless chatbot integration with existing platforms and CRM systems Work closely with data scientists to improve machine learning models Must have strong proficiency in Python, deep learning techniques, and chatbot analytics

Develop and enhance AI-driven chatbot solutions to automate customer interactions and optimize response accuracy Design and implement NLP algorithms using frameworks like Rasa, Dialogflow, or IBM Watson Ensure seamless chatbot integration with existing platforms and CRM systems Work closely with data scientists to improve machine learning models Must have strong proficiency in Python, deep learning techniques, and chatbot analytics

Develop and enhance AI-driven chatbot solutions to automate customer interactions and optimize response accuracy Design and implement NLP algorithms using frameworks like Rasa, Dialogflow, or IBM Watson Ensure seamless chatbot integration with existing platforms and CRM systems Work closely with data scientists to improve machine learning models Must have strong proficiency in Python, deep learning techniques, and chatbot analytics

Develop and enhance AI-driven chatbot solutions to automate customer interactions and optimize response accuracy. Design and implement NLP algorithms using frameworks like Rasa, Dialogflow, or IBM Watson. Ensure seamless chatbot integration with existing platforms and CRM systems. Work closely with data scientists to improve machine learning models. Must have strong proficiency in Python, deep learning techniques, and chatbot analytics.

Develop and enhance AI-driven chatbot solutions to automate customer interactions and optimize response accuracy. Design and implement NLP algorithms using frameworks like Rasa, Dialogflow, or IBM Watson. Ensure seamless chatbot integration with existing platforms and CRM systems. Work closely with data scientists to improve machine learning models. Must have strong proficiency in Python, deep learning techniques, and chatbot analytics.

Develop and enhance AI-driven chatbot solutions to automate customer interactions and optimize response accuracy. Design and implement NLP algorithms using frameworks like Rasa, Dialogflow, or IBM Watson. Ensure seamless chatbot integration with existing platforms and CRM systems. Work closely with data scientists to improve machine learning models. Must have strong proficiency in Python, deep learning techniques, and chatbot analytics.

Position Name : Senior Voice AI Developer / Voice AI Architect Experiencev : 5 to 8 yrs Job Type : Permanent Location : Sector-142, Noida Position Summary : We are looking for a dynamic Senior Voice AI Developer / Voice AI Architect to spearhead our AI initiatives, guiding the integration of artificial intelligence into various aspects of our business. You will design AI systems from the ground up, collaborate with multidisciplinary teams to tailor AI solutions to specific business needs, and ensure these solutions are scalable and sustainable. Your expertise will help us harness the power of AI to drive innovation, improve decision-making, and maintain competitive advantage in our industry. Key Responsibilities : - Design, develop, and oversee the implementation of end-to-end AI solution - Collaborate with business and IT stakeholders to understand and fulfill the AI needs of the organization - Create architectural approaches for AI software and hardware integration - Define AI solution objectives and ensure alignment with business outcomes - Monitor AI industry trends and maintain state-of-the-art industry knowledge - Implement best practices for AI testing, deployment, and maintenance Qualifications : - Candidates should be B.tech/M.tech/MCA (CSE/IT) preferably from premium institutes. - 5+ years of experience in Node.js / javascript / TypeScript - 3+ years of relevant experience in AI Frameworks Mandatory Skills : - Google Dialog flow, Google STT/TTS & Nodejs Node.js: Competent in developing and maintaining applications. GCP Services: Proficient in GCP logs, services, and custom deployment configurations. Dialog flow Expertise: Strong understanding of conversational agent design and integration for Voice Applications. Speech-to-Text & Text-to-Speech: Functional knowledge of speech processing. Functional Knowledge of Audio Streaming/Processing Applications Function Knowledge of Conversational AI Generative AI: Foundational understanding of Gen AI concepts and applications. - Proven understanding of scalable computing systems, microservices architectures, software architecture, data structures, and algorithms - Working with defined processes and policy (e.g. Peer review, test driven development, coding standards and deployment process) - Excellent proven analytical problem solving skills. - Self-motivated high performer and able to perform with minimal supervision, who can lead by example. - Excellent written and verbal communication skills. Good To Have : - Open AI - Real Time API - Exp. in Integration with Azure Open AI - Working Knowledge of Any CCAI Framework/Applications - Audio Intelligence Frameworks - Experience with Back-end technologies like NoSQL, RDBMS, Cache Management - Experience working with AWS Technologies - Lambda, API Gateway, S3 - Agile Development Methodology - Experience to work with geographically distributed teams - Knowledge of any CRM (WFM) will be a bonus, preferably ServiceNOW is a big plus. Benefits : - Flexible Working Hours. - Hybrid Working Style. - Personal Accidental Insurance. - Health Insurance to Self, Spouse and two kids. - 5 days working week.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are looking for a lead developer to design, build, and implement voice bot solutions that meet business needs. candidate will be responsible for defining technical solutions from end-to-end, creating clear documentation, and working closely with development and business teams to deliver high-quality products. This role involves all phases of software engineering and requires Solid collaboration skills in a dynamic, matrixed organization. Bot Development - Design, Develop and deploy conversational applications using Azure Bot Framework on Google Dialog flow Requirements analysis and estimation Investigate issues and provide analysis Defect tracking, troubleshooting, reporting, and analysis Collaborate with cross-functional teams to integrate bots for optimized functionality and scalability. Primary Responsibilities Define and architect end-to-end solutions, proactively engaging with external teams throughout the project Create clear, concise documentation for backend integrations, business logic, and technical details Collaborate closely with development teams and business stakeholders to communicate design overviews and integration plans Translate requirements into technical design and implementation ensuring alignment with architectural standards Mentor Junior developers by providing technical guidance and promote best practices Manage all phases of the software development lifecycle, including requirements analysis, application design, code development, and testing Design and develop reusable components, patterns, and frameworks to drive innovation and enhance team productivity Develop, test, and implement voice bots using technologies such as Google Dialog Flow, Amazon Lex, or similar cloud platforms Serve as the subject-matter expert on voice bot development and design best practices Utilize CI/CD and IaC tools (e.g., Jenkins, Terraform) and version control systems (e.g., GitHub) to maintain efficient and effective development processes Occasionally work off-hours as needed to support implementation windows (no regular on-call requirements) Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so This role offers an exciting opportunity to lead innovative bot development projects while working in a collaborative team environment. Required Qualifications Bachelor's degree and equivalent 6+ years of experience in software development in analysis, design, development, deployment and testing phases with a broad technical background in architecture definition and Enterprise or voice-based systems implementation Hands-on experience in developing chatbots or Voice BOTs (voice bots preferred) Experience with any of the tool Bot Framework Composer (Azure), Google Dialogflow (Google) or Amazon Lex (Amazon) Experience with CI/CD continuous integration/continuous delivery tools like Jenkins Pipeline, GitHub, Terraform etc. Experience with build automation tools like Maven Experience with cloud platforms, preferably Google Cloud and AWS Solid understanding of Contact Center technologies with specialization in any cloud platform like Azure, AWS or Google cloud Solid understanding of Contact Center technologies with experience in cloud-based voice bot platforms Demonstrated ability to develop and manage robust conversational applications Familiarity with Google Dialogflow and Playbook is added advantage Familiarity with continuous integration or continuous delivery tools and source code repositories Knowledge of application monitoring software and tools such as Splunk Proven highly motivated team player with excellent interpersonal, technical and communication skills along with strong analytical and debugging abilities Proven excellent written and oral communication skills, with the ability to effectively collaborate across multiple teams At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Experienced Dialogflow CX & Generative AI candidate to design, develop, and optimize AI-driven conversational solutions. The ideal candidate will have expertise in Dialogflow CX, Conversational AI, and Generative AI technologies. Required Skills & Qualifications: Hands-on experience with Dialogflow CX and Conversational AI platforms. Strong knowledge of NLP, AI, and ML techniques. Experience working with Generative AI models (e.g., Vertex.ai, Gemini , GPT, BERT, etc.). Proficiency in Google Cloud, Python, APIs, and AI-driven automation. Ability to design complex conversational workflows with intents, contexts, and entities. Experience integrating AI chatbots with various platforms and third-party services. Key Responsibilities: Develop and optimize chatbot/voicebot solutions using Google Dialogflow CX. Design conversational flows with advanced NLP techniques for natural and effective communication. Integrate Generative AI models to enhance the chatbot's ability to generate human-like responses. Fine-tune AI models for accuracy, efficiency, and improved user experience. Collaborate with cross-functional teams to ensure smooth implementation and functionality. Monitor, analyze, and improve chatbot/voicebot performance using data insights and user feedback. Stay updated with the latest advancements in Conversational AI & GenAI technologies.

Job Title: Software Developer Company Website: https://elitewebtechnologies.com/ Location: MDC, Panchkula Job Type: Full-Time Experience Required: 5+ Years Job Description: We are seeking a highly skilled and experienced Software Developer with over 5 years of hands-on experience in React JS , React Native , TypeScript , and Flutter . The ideal candidate should have a strong background in front-end and mobile technologies, leadership experience, and a passion for modern, scalable, and performance-driven development. Experience with blockchain and offline-first mobile development is a strong plus. Core Skills & Requirements 5+ years of experience with React JS , React Native , and Flutter Strong command of TypeScript , JavaScript (ES6+) , and Dart Proficient in Redux , Tailwind CSS , and component-based architecture Understanding of native Android/iOS development basics Ability to lead, mentor, and collaborate in agile environments Good to have experience in: Code Push, React Navigation, Firebase Messaging, App Store deployment, Play Store optimization Mobile-First & Offline-Capable Development Expertise in building offline-first mobile applications Familiar with Realm , Couchbase Lite , SQLite , Firebase Good to have experience in: Data synchronization, conflict resolution, encrypted local storage, mobile-first UX design Architecture & State Management Strong knowledge of modern app architecture and design patterns Experience with state management systems like: FLUX , REDUX , MOBX , MVVM , BLOC , Cubit , Providers , River Pod Good to have experience in: Multi-layered architecture, modular design, clean architecture practices Professional Traits & Leadership Self-motivated, innovative, and result-oriented Demonstrated ability to lead teams , manage code quality, and oversee project delivery Skilled at mediation and conflict resolution Strong communication and mentorship abilities Good to have experience in: Scrum, Agile methodologies, sprint planning, peer reviews, technical documentation Domain Expertise Proven experience in building applications for: e-Commerce Social Networking Fitness & Healthcare Blockchain-based platforms (preferred) Good to have experience in: DApps, smart contracts (Solidity), NFTs, crypto wallets, HIPAA-compliant applications Databases & Storage Practical experience with: SQLite, Realm, Hive, Couchbase Lite, MongoDB Good to have experience in: Database indexing, performance tuning, real-time sync Tools & Platforms Comfortable using: Jenkins, JIRA, VS Code, Confluence, Git, Xcode, Android Studio, Slack, Fastlane, CircleCI, MS App Center Good to have experience in: CI/CD pipelines, build automation, crash reporting tools, test automation tools External SDKs & Integrations Experience integrating: Facebook, Twitter, LinkedIn, Google, Stripe, PayPal, RazorPay, Quickblox, OpenTok, Agora, SendBird, Annie App, Amplitude Analytics, Google Maps, HERE Maps, SignalR, Pub-Sub, Socket.IO, AWS Amplify, WebRTC, Dialogflow, IBM Watson, Google Vision APIs, AppsFlyer, GrowthRx Good to have experience in: Custom SDKs, real-time communication, chat/video APIs, analytics, third-party service orchestration Ready to accelerate your Software development journey with us? Apply now by sending your CV to: hr@elitewebtechnologies.com For queries, contact: +91 91151 52125 Job Type: Full-time Pay: From ₹50,000.00 per month Schedule: Day shift Fixed shift Ability to commute/relocate: Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 3 years (Preferred) Software development: 5 years (Preferred) Work Location: In person

We are looking for a skilled professional with hands-on experience in developing conversational AI solutions, including virtual agents and NLP-based applications. Key Responsibilities: Experience in development of virtual agents (Chatbots, Voicebots) and natural language processing Experience working with one or more AI/NLP platforms Cognigy AI, DialogFlow, Alexa, Converse.ai, Amazon Lex, Rasa, Luis, Kore.AI, Microsoft Bot Framework, IBM Watson etc. Knowledge of one or more of the following technologies: Typescript, JavaScript, Node.js Experience in training Chatbots by analyzing historical chat conversations or large amounts of user generated content and process data Practical knowledge of formal syntax, formal semantics, corpus analysis, dialogue management Good problem-solving ability Qualifications: Experience in building end-to-end pipelines for developing AI-based conversational applications Strong understanding of API integrations, single sign-on (SSO), and token-based authentication Hands-on experience with Postman for API testing, automation, and debugging Knowledge of CI/CD pipelines (ex: Bamboo, Bitbucket) with end-to-end automation Ability to develop unit test cases in line with project-specific standards Proficient in working with HTTP, sockets, REST, and other web services Skilled in extracting keywords and topics from chat logs Preferred Qualifications: Familiarity with Chatbot tool Cognigy AI Experience working on Generative AI and Agentic AI Experience in Typescript, NodeJS Familiarity with Sprinklr Tool.

Join SADA as a Contact Center AI Architect! Your Mission We are seeking a highly skilled and experienced Contact Center and Conversational AI Architect to join our team. The ideal candidate will possess over 10 years of experience in the field of Contact Center implementations, and more recently, Conversational AI, with substantial experience on at least one major cloud-based contact center platform, such as: Google Contact Center AI Platform Amazon Connect Genesys Cloud CX Nice CXone Five9 The Architect will play a critical role in designing, implementing, and deploying AI-powered contact center solutions for our clients. They will be responsible for providing technical leadership, mentoring team members, and ensuring the successful delivery of projects. Responsibilities: Solution Design and Architecture: Design and architect end-to-end CCAI solutions, including CCaaS implementations, conversational AI flows, and integrations with backend systems Hands-on Development: Lead and participate in the development of complex Conversational AI components, demonstrating hands-on expertise in building and deploying conversational AI solutions Pre-Sales Support: Collaborate with sales teams to provide technical expertise during pre-sales activities, including solution demonstrations, proposals, and technical workshops Team Leadership and Mentorship: Provide technical guidance and mentorship to junior engineers and developers, on best practices, and troubleshooting techniques fostering a culture of knowledge sharing and continuous improvement Stay Up-to-Date: Maintain up-to-date knowledge of the latest advancements in Google Contact Center AI, Conversational Agents (Dialogflow CX), and Vertex AI Generative AI features and capabilities. Required Qualifications: Over 10 years of experience in IT, serving clients across North America, Canada, and EMEA regions. Proven experience designing, building, and deploying contact center and conversational AI solutions. Strong understanding of contact center operations, and technologies. Excellent communication, presentation, and interpersonal skills. Preferred Qualifications: Familiarity with Agile development methodologies. Industry certifications in relevant technologies. Experience tuning applications for non-functional requirements, i.e., usability, maintainability, scalability, availability, security, portability, etc. Exposure to relational and NoSQL datastores Familiarity with frontend web technologies, particularly React or Angular Experience using cloud offerings and solutions (Google Cloud Platform, Microsoft Azure, or Amazon AWS) Pathway to Success Our singular goal is to provide customers the best possible experience in building, modernizing, and maintaining applications in Google Cloud Platform. Your success starts by positively impacting the direction of a dynamic practice with vision and passion. You will be measured quarterly by the breadth, magnitude and quality of your contributions, your ability to estimate accurately, customer feedback at the close of projects, how well you collaborate with your peers, and the consultative polish you bring to customer interactions. As you continue to execute successfully, we will build a customized development plan together that leads you through the engineering or management growth tracks. About SADA An Insight company Values: We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer. Hunger Heart Harmony Work with the best: SADA has been the largest Google Cloud partner in North America since 2016 and, for the eighth year in a row, has been named a Google Global Partner of the Year. Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row, garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud. SADA India is committed to the safety of its employees and recommends that new hires receive a COVID vaccination before beginning work . Show more Show less

At Pfizer, technology drives everything we do. Our digital and 'data first' strategy focuses on implementing innovative and impactful technology solutions across all functions, from research to manufacturing. Whether you are digitizing drug discovery and development, identifying innovative solutions, or streamlining our processes, you will be making a significant impact on countless lives. What You Will Achieve In this role, you will: Set objectives and manage high-complexity projects. Lead and allocate people, technology, and financial resources, including those outside direct authority. Actively share knowledge across multiple functions and contribute to knowledge management processes. Assess talent needs, identify potential talent within the organization, and hold managers accountable for developing diverse teams. Lead teams to implement strategic direction and influence senior management decisions. Understand business requirements to recommend technical solutions and ensure successful technology implementation. ROLE SUMMARY The Pfizer Intelligent Assistance Solutions (IAS) Team within the AI Data and Analytics (AIDA) organization is responsible for the products/platforms strategy for Machine Learning (ML), Natural Language Process (NLP) and Generative AI capabilities across the enterprise. Its mission is to innovate, build, standardize and scale breakthrough AI/GenAI solutions, products and platforms that enable Pfizer to connect digitally with all our customers. The IAS Team seeks an AI Product Engineer who will be responsible for leading a portfolio focused on developing innovative and interactive AI products leveraging data, machine/deep learning, NLP, Generative AI and cloud engineering concepts to create breakthrough solutions that change patients lives. Day-to-day, the Product Engineer will actively contribute to a matrixed team consisting of Product Managers/Owners, UX/CX, Enterprise Architects, Solutions Engineers, and Platform Owners to innovative, design and scale AI products such as Chatbots, Voice Assistants, Call Center Virtual Agents and Avatar Digital Humans. ROLE RESPONSIBILITIES Responsible for delivering the solution architecture, technical and functional design for AI products and platforms. Manage the development efforts of multiple AI projects in parallel across various business functions Lead and monitor program progress, eliminate technical barriers, and ensure effective deliver of solutions to add values to our business customers. Integrate and collaborate with different technical teams across Digital to drive overall implementation and delivery. Develop strategic reusable AI components and micro-services that could be leveraged across projects to streamline delivery efforts. Act as a thought leader on emerging AI capabilities and solutions Provide technical leadership and oversight to a team of contractors. Collaborate with key stakeholders across Pfizer Digital and Strategic Partners around innovation, scale, and operational efficiencies. BASIC QUALIFICATIONS Master’s in engineering, Computer Science or Data Science 8+ years of experience in developing enterprise software solutions 5+ years of experience with developing Conversational AI/GenAI based Digital Assistant/Chatbot based Solutions 5+ Years of managing and providing technical oversight to software development teams 5+ years of experience building cloud native solutions in AWS (MS Azure and Google nice to have) Strong working knowledge of NLP/NLU, Conversational AI, Generative AI concepts, architectures, and best practices Hands-on experience with developing solutions on industry leading Conversational AI platforms (i.e.: AWS LEX, Kore.ai, Google Dialogflow) Experience with Conversational design flow principals for chat, voice and avatar based solution types Experience with agile software development life cycle methodology and tools. Proven ability in performance testing and optimization of developed source code for an enterprise business Ability to thrive in a fast-paced multi-disciplinary environment Ability to effectively multi-task and drive several workstreams forward Strong written and verbal communications skills GENERAL SKILLS REQUIREMENTS Advisor/Consultancy: Provides well-informed advice, typically within a specific technical specialization, ensuring that it is properly understood and appropriately exploited, to enhance the effectiveness of significant activities. Provides advice on technical aspects of Conversational UI and ensuresthat relevant technical strategies, policies, standards and practices are applied correctly. Technical Acumen: Maintains knowledge of specific technologies provides detailed advice regarding their application, executes specialized tasks. Thought Leadership & Advocacy: Develop awareness of industry developments and best practices Provide thought leadership in emerging technologies as they relate to AI and Conversational UI Presentation Skills: Ability to develop visually simple and appealing PowerPoint presentations and be comfortable with articulating and communicating with the right authority and messaging to a broad range of stakeholders Work Location Assignment: Hybrid

Job Title - GN - SONG - Service - Google Gen AI - Analyst Management Level: 11-Analyst Location: Gurugram, DDC1A Must-have skills: Google Generative AI Studio Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary: This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components. Professional & Technical Skills: Relevant experience in the required domain. Strong analytical, problem-solving, and communication skills. Ability to work in a fast-paced, dynamic environment. Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Additional Information: Opportunity to work on innovative projects. Career growth and leadership exposure. About Our Company | Accenture Read about us. Blogs Experience: 3 to 5 Years Educational Qualification: BE Btech Show more Show less

The New Ways B.V. is a highly international, fast-growing company with over 25 years in the gift items and smoking products industry. Our brand portfolio includes G-Rollz, and we collaborate with global icons and celebrities such as Banksy, Hello Kitty, and Jimi Hendrix: making ours one of the most brand-rich lineups in the market. Headquartered in Amsterdam with a strategic office and factory in Noida SEZ, we’re expanding our India team and looking for ambitious talent to grow with us. Position Overview: We are seeking a highly skilled AI Integration Specialist to lead the development and implementation of intelligent automation solutions across our business systems. This role will focus on integrating AI into core platforms such as ERP systems (e.g., NetSuite), project management tools, and e-commerce platforms like Shopify, to streamline operations and improve decision-making. The ideal candidate will also bring experience in deploying AI-driven enhancements across communication and marketing channels including websites, Gmail, WhatsApp, Facebook, and Instagram. Key Responsibilities: Design and deploy AI-driven tools to automate workflows across ERP systems, e-commerce platforms, and internal project management environments Integrate AI functionality into Shopify, NetSuite, and productivity tools to enhance operational efficiency and cross-platform connectivity Collaborate with business and technical teams to identify automation opportunities and deliver practical, high-impact AI solutions Extend AI capabilities across customer engagement platforms such as websites, WhatsApp, Gmail, Facebook, and Instagram Ensure all implementations are scalable, secure, and aligned with company goals Continuously monitor and optimize system performance using real-time analytics and stakeholder feedback Qualifications: Minimum 3 years of experience in AI development and system integration Strong knowledge of AI frameworks, APIs, and tools (e.g., OpenAI, Dialogflow, Rasa, etc.) Proven ability to deploy AI solutions on communication and marketing platforms Strong problem-solving skills and the ability to translate business needs into technical solutions Excellent communication skills and experience working in cross-functional teams What We Offer: Starting from salary: ₹12,00,000 per year Opportunity to work with a fast-growing international company Creative freedom and high-impact work across global channels A collaborative and forward-thinking work environment Show more Show less

Job Title - <9 - Consulant> Management Level: 9-Team Lead/Consultant Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Japanese Language Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary: This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: Relevant experience in the required domain. Strong analytical, problem-solving, and communication skills. Ability to work in a fast-paced, dynamic environment. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components. Additional Information: Opportunity to work on innovative projects. Career growth and leadership exposure. Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment About Our Company | Accenture Experience: 5-10 years Educational Qualification: B.E or B.Tech Show more Show less

Company Description Jobs by Divya Bhardwaj is a LinkedIn page dedicated to listing job opportunities across Europe, the USA, and India for various skill sets. By posting jobs, we assist our connections in finding suitable positions. Our platform helps candidates connect directly for further information. Follow us for the latest job updates. Role Description This is a contract remote role for an AI Architect CCAI. The AI Architect will be responsible for designing and implementing AI architectures, developing software solutions, integrating systems, and managing projects. The role includes collaboration with cross-functional teams to create architectural designs and ensure successful project delivery. We're Hiring: AI Architect with GCCAI Expertise Location: PAN India (Remote flexibility) Join us on an exciting AI transformation journey for a leading retail client in the Philippines. This project is focused on modernizing Contact Center operations #GoogleCloud CCAI #GCP technologies—driving smarter customer interactions, reduced wait times, and elevated agent productivity. 👨‍💻 Key Skills We’re Looking For: ✅ Google #CCAI , Vertex AI, GPT-4, PaLM ✅ Dialogflow CX (Voice & Text) #GenAI Applications: Summarization, Q&A, Document Intelligence ✅ Data Engineering #BigQuery , #Dataflow , Pub/Sub) ✅ MLOps (Vertex Pipelines, Kubeflow, CI/CD) ✅ LangChain, Pinecone, LlamaIndex ✅ Telephony & IVR Integration, Voice AI ✅ STT, TTS, Agent Assist, Real-time Transcription ✅ AI Governance (HIPAA, GDPR), Ethical AI Practices ✅ Dashboarding & Reporting (Looker, Tableau) 📌 Looking for experts who can lead architecture, collaborate cross-functionally, and build enterprise-scale conversational AI solutions. 🔗 Interested or know someone perfect for this role? Show more Show less

Company Description Maghraut Technologies is a startup that focuses on helping businesses utilize data, cloud platforms, and AI in practical ways. The company works across platforms like Salesforce, Google Cloud, and AWS, offering services to improve how companies operate, make decisions, and grow. Maghraut Technologies creates custom solutions for both large companies and small-to-medium businesses to solve real problems and enhance their use of data, systems, and cloud tools. Role Description We are seeking a proactive and creative Workflow Automation Analyst – Intern to join our Automation & Integration team. In this role, you will design, implement, and manage automated workflows that connect SaaS platforms, APIs, marketing tools, and social media apps using tools like n8n, Zapier, and JavaScript/Python scripting. You'll be working on automations involving communication platforms (like WhatsApp and Twilio), social media (Facebook, LinkedIn, Twitter), and marketing automation systems (like Salesforce Pardot, Mailchimp, and HubSpot). Key Responsibilities Build No-Code/Low-Code Automations using n8n, Zapier, Make.com, and similar tools Integrate APIs for WhatsApp (Cloud API or Twilio), Facebook Pages, LinkedIn, Twitter, Slack, etc. Automate marketing campaigns using platforms like Salesforce Pardot, Mailchimp, and HubSpot Design custom scripts using JavaScript and Python to enable advanced logic within workflows Build and monitor webhook-based integrations for real-time data sync between services Use tools like Airtable, Notion, Google Sheets, and CRMs to manipulate structured data Automate business processes such as lead capture, messaging, alerts, reports, and data transformation Maintain and document reusable automation frameworks and modular integrations Collaborate with team members and stakeholders to analyze requirements and propose scalable automation solutions Qualifications (Preferred but not mandatory)< /p> Experience with OAuth 2.0 and API authentication flows Basic understanding of CRMs like Salesforce, Zoho, or HubSpot Familiarity with analytics platforms like Google Analytics or Meta Insights Prior hands-on work with LinkedIn Campaign Manager, Facebook Ads API, or Twitter Developer API Exposure to chatbot platforms or customer engagement tools (e.g., Intercom, Drift, Dialogflow) What We Offer Hands-on experience with cutting-edge tools and real-world projects Mentorship from senior automation experts and solution architects Flexible remote work setup with an open, collaborative culture Access to training resources and certification support Possibility of full-time placement post-internship Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking an experienced Lex Voice Bot Developer to design, build, and maintain intelligent voice bots using Amazon Lex and AWS services. The ideal candidate will have strong experience with voice interaction design, cloud integration, and delivering natural language solutions. Responsibilities Experience in building and deploying voice bots using Amazon Lex, AWS Lambda, and API Gateway. Design conversational flows with intents, slots, and utterances. Integrate bots with APIs, databases, and backend systems. Optimize performance using CloudWatch, logging, and analytics tools. Collaborate with UX teams to create effective voice user experiences. Manage production deployments and ensure bot scalability and reliability. Ensure all solutions follow security, privacy, and compliance standards. Qualifications 3+ years of strong hands-on experience with Amazon Lex and AWS Lambda. Solid understanding of NLP/NLU, conversation design, and voice UX. Proficiency in Python, Node.js, or JavaScript. Experience integrating with REST APIs, databases, and backend services. Familiarity with Amazon Connect and telephony integration. Knowledge of ASR (Automatic Speech Recognition) and TTS (Text-to-Speech). Experience with CI/CD pipelines and Infrastructure as Code (e.g., CloudFormation or Terraform). Strong debugging, logging, and bot performance tuning skills. Nice to have: Experience with Amazon Connect, Google Dialogflow, or Nuance. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Join the Virtual Drive At TCS 28 may 2025 for skill Contact Center Configuration analyst---- Contact Center Technical SME for PAN INDIA location exp req:5+ yrs job Location:PAN INDIA JD Key Responsibilities - Serve as the technical expert for contact center platforms (e.g., Genesys, Avaya, Cisco, Amazon Connect, NICE CXone, five9). - Configure and maintain IVRs, call flows, routing strategies, agent profiles, and AI-powered virtual agents. - Collaborate with business and AI teams to design and implement Conversational AI solutions using platforms like Google Dialogflow, Amazon Lex, or Microsoft Bot Framework - Participate in RFP and proactive deals to provide solutions across contact center - Integrate Generative AI capabilities (e.g., OpenAI, Azure OpenAI, Google Vertex AI) for use cases such as agent assist, auto-summarization, sentiment analysis, and knowledge base generation. - Support the deployment and tuning of AI models for real-time and post-call analytics. - Ensure seamless integration between AI tools, CRM systems, and contact center platforms. - Monitor and optimize AI performance, ensuring high accuracy and customer satisfaction. - Maintain documentation for AI workflows, configurations, and system changes. - Stay current with emerging AI trends and recommend innovative solutions. Show more Show less

Greetings from TCS!!! TCS is looking for Contact Center Technical SME Job Title - Contact Center Technical SME Experience - 8+ years Location - PAN India Role Overview We are looking for a Contact Center Technical SME with deep expertise in contact center configuration and a strong understanding of AI-driven customer engagement technologies. This role will be instrumental in configuring and optimizing contact center platforms while integrating Virtual Agents, Conversational AI, and Generative AI solutions to enhance customer experience and operational efficiency. Key Responsibilities Serve as the technical expert for contact center platforms (e.g., Genesys, Avaya, Cisco, Amazon Connect, NICE CXone, five9). Configure and maintain IVRs, call flows, routing strategies, agent profiles, and AI-powered virtual agents. Collaborate with business and AI teams to design and implement Conversational AI solutions using platforms like Google Dialogflow, Amazon Lex, or Microsoft Bot Framework Participate in RFP and proactive deals to provide solutions across contact center Integrate Generative AI capabilities (e.g., OpenAI, Azure OpenAI, Google Vertex AI) for use cases such as agent assist, auto-summarization, sentiment analysis, and knowledge base generation. Support the deployment and tuning of AI models for real-time and post-call analytics. Ensure seamless integration between AI tools, CRM systems, and contact center platforms. Monitor and optimize AI performance, ensuring high accuracy and customer satisfaction. Maintain documentation for AI workflows, configurations, and system changes. Stay current with emerging AI trends and recommend innovative solutions. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 8+ years of experience in contact center technology with a focus on configuration and system administration. Hands-on experience with contact center platforms and AI tools. Experience implementing Virtual Agents and Conversational AI solutions. Familiarity with Generative AI APIs and frameworks (e.g., OpenAI, Azure OpenAI, Google Cloud AI). Strong understanding of call routing, IVR design, ACD, CTI, and WFM systems. Proficiency in scripting or configuration languages used in contact center platforms. Excellent analytical, problem-solving, and communication skills. Show more Show less

We are seeking a Senior Solution Consultant with 6-10 years of experience in API integration, chatbot development, and data analysis tools. The role involves designing solutions, managing virtual assistants' architecture, gathering business requirements, and leading end-to-end delivery. The candidate should have experience in APIs like OData, REST, SOAP, as well as tools like Postman, Excel, and Google Sheets. Familiarity with NoSQL databases such as MongoDB, natural language processing, chatbot platforms (Dialogflow, Microsoft Bot Framework), and analytical tools like Power BI, Tableau, or Grafana is essential. The consultant will work closely with cross-functional teams, mentor other consultants, and ensure seamless integration with customer systems. Skills : - API Integration, Chatbot Development, OData, REST, Node.js, MongoDB, API Integration, Chatbot Development, OData, REST, SOAP, Node.js, Postman, Google Sheets, MongoDB, Power BI, Tableau, Grafana, Natural Language Processing, Microsoft Bot Framework, Dialogflow, Data Analysis