DGM/AGM - Mall Operations

Job Description

Primary Job Responsibilities Strategic: • Achieving Annual Business Plan (EBIDTA) & Operational expenses and Freezing Projections for next financial year • Yielding higher than budgeted numbers and delivering as per projected timeline • Ensuring Increase in sales (TD) / UCA sq ft. as per ABP... • Adding Maximum Value to Stakeholders and enhancing the value of the Mall/Malls. • Process adherence, Channel Usage, Cost of Acquisition & Operational profitability. • Budget Development & Forecasting. • Retail sales analysis & preparation of strategies for business development & revenue share targets. • Negotiation of contracts, staff supervision, smooth running of the Commercial facility and the Mall, office management, tenant and public relations, and operational issues all with the goal of satisfying customers Operational: • Handle the day to day operations in the Mall/Malls ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements. • Create and establish the business model for the mall operations, adopting international best practice and Technology in asset management policy and procedures. • Ensure mall/Malls operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards • Develop clear understanding about sales/turnover for shopping mall/Malls tenants. • Collect tenant sales reports in timely manner for management reporting and decision-making • Ensure timely payments collection from tenants (rents, charges, deposits) and payables towards service providers and suppliers for mall operational activity (maintenance, cleaning), ensuring all invoices within the operating budget authority levels are presented and approved, coordinating with finance and management for correct authority levels • Marketing, Events & Promotions: Concept, evaluation of executing agencies, cost estimate approvals & event roll out • Initiates for community, society, CSR and activates to develop footfall and make weak day stronger by footfall driver • Asset Management Ensuring assets are properly maintained through effective facilities management and developing 10 year capital spending plan which takes into account infrastructure needs and expense control targets. Financial: • Assist CEO in preparation of ABP, Annual budgets. • Budgeting & Expense management – developing expense budgets, quarterly expense. projections and managing all property related expenses from facilities, common area maintenance and promotional activities. • Revenue generation in line with the ABP. • Cost saving initiatives. • Advisory role for cost savings and profitability from each project. • Performing Management Services in Accordance with an approved Budget: a. Reducing Cost through Expedient use of resources. b. Enhancing Business Revenues and Incomes c. Scrutinizing leases and ensuring Maximum recovery Compliance d. Quick best Practice reporting and response • Managing the Mall Management with Approved Budgets, seeking Maximum profits • Collection of Outstanding Rentals/CAM as per Targets set. • Develop the department budget and ensure adherence to the same People: • Conduct performance appraisals on departmental staff / personnel. Assess and fulfill training and career development requirements • Managing stakeholder relationships – including internal and external partners, sub-contractors, retail tenants, project partners and major store brands. • Coach subordinates to develop the team’s capabilities and build a strong succession pipeline for the role Desired qualifications Any Graduate Desired experience 13 Plus years of overall experience and 10 years of experience in Mall Management /Commercial space Management Desired Language English, Hindi and Knowing local language is added advantage