DGM- Process Excellence

About the Role

Deputy General Manager (DGM) – Process Excellence

Black Belt (BB) certified professional

Key Responsibilities

• Lead and manage large-scale

  Process Excellence (PEX)

  projects across multiple client accounts and operational units
• Define and execute

  Operational Excellence (OPEX)

  strategy aligned with business objectives and client expectations
• Identify opportunities for

  process optimization, cost reduction, and quality improvement

  in operational workflows
• Drive

  Lean Six Sigma (Black Belt)

  and continuous improvement methodologies to enhance operational efficiency
• Partner with operations, business, and client leadership teams to deliver value-driven transformation outcomes
• Build capability and coach cross-functional teams on

  PEX methodologies and tools

• Track, report, and present project outcomes, financial benefits, and process improvements to leadership and stakeholders

Essential Skills & Experience

• 13+ years of relevant experience

  in

  Process Excellence, Operational Excellence, or Business Transformation

  roles
• Must be a

  certified Six Sigma Black Belt (BB)

  professional
• Strong exposure to

  ITES operations

  in

  Asset Management, Capital Markets, or Finance & Accounting (F&A)

  domains
• Proven expertise in

  process re-engineering, process automation, digital transformation

  , and continuous improvement projects
• Exceptional stakeholder management, leadership, and communication skills
• Proficient in operational analytics, root cause analysis, and process mapping techniques

Educational Qualifications

• Bachelor’s / Master’s degree in

  Business, Finance, Operations Management, or a related discipline

• Six Sigma

  Black Belt Certification

  is mandatory