Sr. Manager - US Retail Banking Operations

Job Description

Desired Candidate Profile: A minimum of 12 years of experience, with expertise in Retail Banking Operations. Proven track record in managing complex service delivery and multi-disciplinary projects, preferably within the Cards or Payment Operations , with extensive experience leading teams of minimum 150 FTEs . Skilled in defining, executing, and delivering projects on time and within budget, while managing multiple stakeholders. Demonstrated ability to thrive in a fast-paced, evolving environment and manage transitions from strategic assessment to operational setup with seamless execution. Experience in developing contingency plans for staffing changes and managing FTE levels in alignment with budget requirements and organizational direction. Possesses flexibility to work in US shifts as needed. Role Summary: Lead a business unit, driving team performance to meet service levels, accuracy, and quality standards. Responsible for managing, mentoring, and developing claim personnel to ensure high productivity and effective problem-solving. Oversee strategy execution, tracking KPIs, leading transformation initiatives, and fostering strong customer relationships to drive satisfaction, retention, and revenue growth. Proactive risk identification and alignment with customer goals while maintaining operational excellence. For further information, reach out to us at ruchita.khole@credencehrservices.com Show more Show less