Desktop Support Lead

Artech

5 - 8 years

4 - 7 Lacs

gurugram bengaluru

Posted:1 day ago| Platform:

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Skills Required

outlook configuration lan configuration desktop support ticketing tools vpn configuration os installation vpn server escalations troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Lead and mentor a team of desktop support technicians, ensuring high-quality service delivery.
Oversee troubleshooting and resolution of hardware, software, and network issues for end-users.
Manage ticket queues, assign tasks, and ensure SLAs (Service Level Agreements) are met.
Provide hands-on support for complex or escalated technical issues.
Collaborate with IT and other departments to maintain systems, upgrades, and patches.
Monitor team performance, conduct regular reviews, and provide ongoing training.
Develop and maintain knowledge base articles and documentation for common issues and resolutions.
Ensure efficient onboarding and setup of new users, including software installations, device configurations, and network access.

Qualifications:

5+ years of desktop support experience, with at least 1-2 years in a leadership role.
Strong knowledge of operating systems (Windows, macOS), software applications, and hardware troubleshooting.
Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira, etc.).
Excellent communication, problem-solving, and organizational skills.
Ability to lead a team in a fast-paced environment and handle escalated technical issues.

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