Desktop Support Engnner

We are seeking a skilled and experienced Desktop Support Engineer to join our IT support team. The ideal candidate will have at least 3 years of experience in providing end-user support for hardware, software, and network-related issues. You will work directly with employees to resolve technical issues, provide system maintenance, and ensure smooth IT operations across the company.

Key Responsibilities:

• Provide desktop, laptop, and peripheral support for internal staff.
• Install, configure, and troubleshoot hardware and software systems, including operating systems (Windows, macOS, Linux), office suites, and proprietary software.
• Diagnose and resolve technical issues related to computers, printers, scanners, mobile devices, and other office equipment.
• Respond to helpdesk tickets and provide timely resolution or escalation to higher-level support teams as necessary.
• Assist with user account management, including password resets, permissions management, and software installation.
• Perform regular software updates and patching to ensure systems are secure and up-to-date.
• Set up, deploy, and manage new workstations and devices, including the installation of operating systems, applications, and system configurations.
• Monitor network connectivity and ensure proper integration of devices with the network (including VPNs, Wi-Fi, and Ethernet).
• Provide remote desktop support for users working from remote locations.
• Document and maintain a knowledge base of common technical issues and resolutions.
• Work closely with the IT team to resolve systemic issues and implement preventive measures to avoid future problems.
• Assist in asset management, including the tracking and inventory of hardware and software.
• Provide training and guidance to users on basic IT tools and troubleshooting techniques.

Requirements:

• Experience: 3+ years of experience in desktop support, IT support, or related field.
• Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Technical Skills:
• Strong knowledge of Windows OS (Windows 7, 8, 10, and 11), macOS, and Linux.
• Familiarity with Microsoft Office Suite, antivirus software, and common business applications.
• Experience with Active Directory and Exchange.
• Basic understanding of networking protocols (TCP/IP, DNS, DHCP, VPN).
• Familiar with remote desktop tools (TeamViewer, Remote Desktop, etc.).
• Ability to troubleshoot hardware components (desktops, laptops, printers, etc.).
• Problem-solving skills and a proactive approach to IT issues.
• Strong communication skills and the ability to explain technical information to non-technical users.
• Ability to work independently and in a team-oriented environment.
• Willingness to work flexible hours to accommodate user needs.

Preferred:

• Certifications such as CompTIA A+, ITIL, Microsoft Certified IT Professional (MCITP), or Microsoft Certified Solutions Associate (MCSA).
• Familiarity with macOS and mobile device management (MDM) systems.
• Experience with networking devices (routers, switches, firewalls).

Work Environment:

• Office environment with occasional onsite support required.
• May involve occasional evening or weekend work for system upgrades or support during critical times.

Job Type: Full-time

Pay: ₹20,939.88 - ₹24,192.93 per month

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• Desktop administration: 2 years (Required)

Language:

• English (Required)

Location:

• Noida Sector 16, Noida, Uttar Pradesh (Required)

Work Location: In person