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Desktop Support Engineer

Desktop Support Engineer

UST

3 - 5 years

5 - 7 Lacs

Hyderabad

Posted:2 months ago| Platform:

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Skills Required

Desktop engineering Ticketing Application support IT security Service desk Corporate Technical Lead Hardware Asset management Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Respond promptly to internal support tickets, ensuring timely resolution of hardware, software, and network issues. Handle incoming service desk requests via phone and email, ensuring courteous and efficient resolution of end-user concerns. Assist employees with issues related to Microsoft Office, email configuration, printers, and corporate applications. Provide operating system and application support, diagnosing and resolving unique or non-recurring technical problems. Perform IT tasks such as setting up new workstations, installing software, and managing user accounts. Escalate complex technical issues to Level II Support or Lead Technical Support when necessary. Maintain accurate documentation of support activities in the ServiceNow ticketing system, ensuring compliance with SLAs. Educate internal users on IT security best practices and corporate IT policies. Assist in new hire onboarding, configuring devices, setting up email accounts, and ensuring access to necessary systems. Manage employee offboarding, including system access deactivation, group removals, and asset recovery in coordination with asset management. Improve end-user productivity by providing triage support, offering guidance, and educating users on available tools and capabilities. Identify and stay up to date with software and hardware used and supported by the organization. Perform additional duties as assigned. Key Skills: Technical Support | Desktop Engineering | Service Desk

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UST

www.ust.com

IT Services and IT Consulting

Aliso Viejo CA

10001 Employees

1845 Jobs

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Desktop Support Engineer