Desktop Support Engineer

Job Description

We are looking for a skilled and customer-focused Desktop Support Engineer to join our IT team. The Desktop Support Engineer will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of all user-facing IT systems. This role plays a critical part in maintaining productivity and minimizing downtime across the organization. Key Responsibilities: Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Provide first- and second-level support for hardware, software, and network issues. Respond to technical support tickets and resolve issues promptly, either remotely or on-site. Troubleshoot operating system, application, and connectivity issues Set up and manage email accounts and troubleshoot email-related issues. Collaborate with other IT staff to escalate complex issues and implement solutions. Ensure compliance with IT policies and security best practices. Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience in desktop support or technical support roles. Solid knowledge of Windows/macOS operating systems, Microsoft Office, and common business applications. Excellent problem-solving and communication skills. Ability to work independently and handle multiple support requests efficiently. Strong customer service orientation. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Shift: Day shift Ability to commute/relocate: Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Location: Zirakpur, Punjab (Preferred) Work Location: In person