Desktop Support Engineer

Location:

Shifts:

Notice Period:

Experience Required:

Salary:

Qualification:

Interview Process

• 1st Round:

  Virtual

• 2nd Round:

  Face to face

Key Responsibilities

• Operating System Support:

  Installation, recovery, and configuration of Windows OS across user devices.

• Hardware Support:

  Assembling, upgrading, and troubleshooting hardware components including hard disk issues and powering-on problems.

• Software Support:

  Installation, configuration, backup, and troubleshooting of standard applications including MS Outlook(PST C OST recovery).
• Network Support:
• Configuration and troubleshooting of static IP and public/private IP setups.
• VPN setup and troubleshooting.
• Installation and configuration of various types of printers, including network printers.

• Security:

  BitLocker encryption, antivirus updates, virus protection, and endpoint security management.
• Active Directory (AD) Management:
• User account creation, password resets, and access control.
• AD features and group policy updates.

• Remote Support:

  Providing remote desktop assistance to resolve software and system issues.

• Ticketing Tools:

  Experience working with ticketing systems for issue tracking and resolution.
• Asset Management:
• Coordinating with vendors for hardware issues.
• Maintaining inventory records for hardware and software assets.

• Performance Issues:

  Troubleshooting and resolving system slowness and blue screen (BSOD) issues.

Preferred Qualifications s Skills

• Certifications:

  CCNA is an added advantage.
• Technical Skills:
• OS installation, recovery, and configuration
• Troubleshooting hardware and slowness issues
• MS Outlook support including PST and OST handling
• AD user and group management
• Basic networking, firewall configuration
• Static IP, VPN, BitLocker, antivirus management
• Network and local printer configuration
• SCCM exposure (preferred)
• Experience with ticketing tools