Desktop Support Engineer

Position Overview

Desktop Support Engineer

Key Responsibilities

• Perform OS installation, configuration, and upgrades on desktop systems.
• Provide hardware networking support, including troubleshooting and repair of network issues.
• Conduct regular maintenance and repair of desktop hardware to ensure optimal performance.
• Assist users with Microsoft Outlook and OST file management, ensuring seamless email communication.
• Utilize ticketing tools to track and resolve user issues efficiently.
• Diagnose and troubleshoot software and hardware problems, providing timely solutions.
• Collaborate with other IT team members to enhance overall service delivery and support.
• Document technical procedures and user guides to improve knowledge sharing within the team.
• Stay updated with the latest technology trends and best practices in desktop support.

Qualifications

The ideal candidate will possess the following qualifications:

• 1 to 3 years of relevant work experience in desktop support or a similar role.
• Strong knowledge of operating systems, hardware components, and networking principles.
• Proficiency in troubleshooting and resolving technical issues related to desktop environments.
• Experience with ticketing tools and customer support processes.
• Excellent communication skills, both verbal and written, with a customer-oriented approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.

2 positions

We look forward to receiving your application and exploring the possibility of you becoming a valuable member of our organization.