Desktop Support Engineer

Key Responsibilities

• Provide Level 1 & 2 support for desktops, laptops, printers, and mobile devices.
• Install, configure, and troubleshoot:
• Windows OS
• Microsoft Office 365
• Specialized PV/CRO tools (e.g., Argus Safety, Track Wise, clinical databases)
• Ensure all support is compliant with:
• GDP (Good Documentation Practices)
• 21 CFR Part 11
• HIPAA regulations
• Support user onboarding/offboarding, access management, and hardware setup.
• Maintain detailed documentation of incidents, resolutions, SOPs, and changes.
• Collaborate across teams for IT infrastructure, Validation, QA, and Business stakeholders.
• Assist with system audits, CAPA actions, and regulatory IT support.
• Maintain IT asset inventory and perform routine system health checks.

Additional Responsibilities (Cloud & Development)

• Provide basic support for cloud infrastructure (e.g., Microsoft Azure, AWS, or Google Cloud).
• Assist in deploying or troubleshooting cloud-based applications used by the business.
• Contribute to simple automation scripts, internal tools, or in-house utilities (e.g., using Python, PowerShell, or any scripting language).
• Collaborate with developers or DevOps teams on issue triaging and testing environments.

Required Skills & Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.
• Minimum 3 years of experience in desktop support or IT helpdesk roles.
• Experience supporting users in healthcare, pharma, or clinical research domains.
• Strong understanding of:
• Windows OS
• Office 365
• Active Directory
• VPN, remote access tools
• Familiarity with ticketing systems (e.g., Jira, ServiceNow).
• Basic knowledge of cloud services (Azure, AWS, GCP).
• Ability to read/write simple scripts or code for automation or diagnostics.
• Understanding of IT compliance, GDP systems, and audit processes.

Preferred Qualifications

• Certifications: CompTIA A+, MCSA, ITIL Foundation, or Cloud Certifications (Azure Fundamentals).
• Exposure to:
• Argus Safety, Track Wise, or EDC platforms
• Cloud infrastructure and SaaS-based tools
• Experience working under SOPs in regulated IT environments.
• Programming or scripting experience in Python, PowerShell, or Shell scripting.

What We Offer

• Competitive salary & performance-based bonuses
• Career advancement in healthcare IT & clinical research
• Cross-functional exposure: IT support, compliance, cloud, and development
• Work with global clients in a regulated, collaborative environment

Job Types: Full-time, Permanent

Pay: ₹16,667.00 - ₹33,333.00 per month

Ability to commute/relocate:

• Selaiyur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Mention your DOB & Current LPA and Expected LPA on your resume

Education:

• Bachelor's (Required)

Experience:

• desktop support or IT helpdesk: 3 years (Required)

Language:

• English, Tamil (Required)

Work Location: In person