Desktop Support Engineer L2

As a Customer Support Specialist at our company, you will be responsible for taking ownership of customer issues and ensuring their resolution. Your key responsibilities will include: - Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams - Demonstrating a good understanding of computer systems, mobile devices, and other tech products - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software (e.g., Zendesk) - Utilizing excellent problem-solving and communication skills - Providing step-by-step technical help, both written and verbal Qualifications Required: - Diploma preferred Additional Details: You will be working in a full-time, permanent position with day shifts. The ability to commute or relocate to Navi Mumbai, Maharashtra, is preferred. Ideal candidates will have 1 year of experience in IT or a total of 1 year of work experience. As a Customer Support Specialist at our company, you will be responsible for taking ownership of customer issues and ensuring their resolution. Your key responsibilities will include: - Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams - Demonstrating a good understanding of computer systems, mobile devices, and other tech products - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software (e.g., Zendesk) - Utilizing excellent problem-solving and communication skills - Providing step-by-step technical help, both written and verbal Qualifications Required: - Diploma preferred Additional Details: You will be working in a full-time, permanent position with day shifts. The ability to commute or relocate to Navi Mumbai, Maharashtra, is preferred. Ideal candidates will have 1 year of experience in IT or a total of 1 year of work experience.