Desktop Support Engineer L1-L2-L3

Job Description -

• ​Attend all the tickets forwarded by Service Desk and Incident management team.
• ​Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.
• ​Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.
• ​Supporting end users for their hardware, operating system and application related issue.
• ​Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.
• ​Ensure adherence to operational & technical escalation process (escalation matrix)
• ​Provide accurate information in the shift handovers and on email to the respective Managers.
• ​Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's.
• ​Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases.
• ​Asset Inventory management - need to capture accurate inventory and share with respective Asset team.

Key Responsibilities:

• Install, configure, and troubleshoot desktop and laptop systems.
• Set up network printers, Microsoft Outlook, and remote desktop tools.
• Ensure system updates, antivirus, and patch compliance.
• Provide L1 and L2 technical support to internal users.
• Maintain and update inventory records and IT documentation.
• Support remote users via phone, email, chat, or remote access tools.

Required Skills:

• Strong working knowledge of Windows OS and Office 365.
• Basic understanding of networking concepts.
• Experience with Active Directory and endpoint security tools.
• Good troubleshooting and communication skills.

Qualifications:

• Bachelor’s Degree or Diploma in IT or a related field.
• 1 to 3 years of relevant experience.
• Certifications such as CompTIA A+, MCSA, or ITIL are preferred.

Salary -

- 2.5 LPA to 5LPA

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹45,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current Location ?

Location:

• Andheri, Mumbai, Maharashtra (Preferred)

Work Location: In person