Desktop Support Engineer L1

Desktop support – L1

Company’s Description:

AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users.

Website: www.appstech.in

Experience: 1-4 Years

Location: Halol, Panchmahal

Company website & Email ID : www.appstech.in, careers@appstech.in

Roles & Responsibilities:

• Experience in installation, configuration, and setup of computer hardware, software (Operating system & Software application), and Peripheral equipment.
• Basic troubleshooting skills for connection issues for the network devices Firewall, switch, server, CCTV, Wi-fi, access control, etc..
• Experience and Knowledge of Microsoft Outlook Mail Client installation & troubleshooting.
• Experience & Knowledge in domain connectivity, drive sharing, user rights, and creating user profiles and users in an AD environment.
• Identify, research, and resolve technical problems of IT equipment and software applications.
• Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs).
• Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference.
• Alignment with Customer requirements and system functionality

Technical skills:

• Knowledge of operating system & version.
• Knowledge of software used for business purposes.
• Network basics Types of Cabling, IP Schema, and subnet understanding
• Basic troubleshooting - Ping, tracert, nslookup, task manager, etc
• Basic Knowledge of active directory.
• Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals.
• Basic knowledge of troubleshooting process.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Electronics & Communication
• Diploma / BSc – IT / MSc – IT / BCA / MCA

Skills:

• Strong troubleshooting skills for end computing devices including networking
• Excellent problem-solving and troubleshooting skills
• Excellent customer service and communication skills
• Ability to work independently and as part of a team

Experience :

• College student – 6-Month Internship
• Fresher - 6 Month On job training
• Experience – up to 3 years

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Halol, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Support: 1 year (Required)

Work Location: In person