Desktop Support Engineer L1

Iron Systems

2 - 4 years

2 - 5 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

server printers dns networking software installation it asset software troubleshooting remote access desktop imac computer hardware desktop support lan troubleshooting network troubleshooting dhcp vip support communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Install, configure, and maintain desktop computers, peripheral equipment, and software within established standards and guidelines.
Troubleshoot hardware/software issues and resolve problems efficiently.
Perform IMAC (Install, Move, Add, Change) services for IT assets and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
Network & Sharing printer installation and knowledge of Office 365 support.
Maintain IT inventory, coordinate vendor support, and assist with procurement.
Support Mac devices and strictly adhere to defined Service Level Agreements (SLAs).
Document incidents, problems, and resolutions for future reference and for the knowledge base.
Provide L1 level network troubleshooting and resolution for LAN Connectivity.
Offer hands & feet support to the Backend team for Network/Server/application issues.
Collaborate with vendor support contacts to resolve technical issues.
Label Racks & devices and perform server mounting/movement.
Provide hands & feet support for DC (Compute, Storage, Backup, Network).

Job Requirements

Good communication skills and knowledge of DHCP, DNS.
Experience in maintaining IT inventory, coordinating vendor support, and assisting with procurement.
Knowledge of Office 365 support and coverage/compliance software installation and troubleshooting.
Ability to work with vendors to resolve technical issues and provide labelling and racking/stacking support.
Familiarity with device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, and racking/stacking.
Hands & feet support requirement for physical servers, network devices, storage, etc.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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