Desktop Support Engineer L1 And L2

End-User & Desktop Support

• Provide

  technical support

  for desktops, laptops, and peripherals
• Troubleshoot issues across

  Windows, Linux, and macOS

  operating systems
• Handle incidents and service requests via

  ticketing systems

• Perform

  OS installation, configuration, patching, and upgrades

• Support

  printers, scanners, VPNs, email clients, and collaboration tools

• Assist with

  new user onboarding, asset setup, and access provisioning

• Maintain accurate

  incident documentation and SOPs

• Escalate complex issues to L3/vendor teams with proper diagnostics

System, Network & Identity Support

• Manage

  user accounts, groups, and permissions

  (Active Directory / Azure AD / LDAP)
• Troubleshoot

  network connectivity issues

  (LAN, Wi-Fi, DNS, DHCP, VPN)
• Support endpoint security tools, antivirus, and basic compliance checks
• Assist with

  MDM and endpoint management tools

  (Intune, SCCM, JAMF exposure level)

Cloud Server & Infrastructure Support

• Provide support for

  cloud-based servers and services

  (AWS / Azure / GCP)
• Perform

  basic cloud VM administration

  (start/stop, monitoring, user access)
• Assist in

  server provisioning, patching, backups, and performance monitoring

• Support

  cloud storage, snapshots, and backup/restore operations

• Troubleshoot

  cloud connectivity, access, and OS-level issues

• Work with senior engineers on

  cloud migrations and upgrades

• Monitor alerts and assist in

  incident response

  for cloud services
• Follow

  security best practices

  for cloud access and data protection

Required Skills & Qualifications

• Hands-on experience with

  Windows, Linux (Ubuntu/RHEL), and macOS

• Strong troubleshooting skills for

  desktop, OS, and application issues

• Working knowledge of

  Active Directory / Azure AD

• Basic understanding of

  cloud platforms (AWS / Azure / GCP)

• Familiarity with

  cloud VMs, storage, and monitoring concepts

• Knowledge of

  network fundamentals

  (TCP/IP, DNS, VPN)
• Experience using

  ITSM / ticketing tools

• Good communication and customer-facing skills
• Ability to work independently and in a team environment