1 - 2 years
1 - 2 Lacs
Posted:Just now|
Platform:
Work from Office
Full Time
Job Location : Anyware India- Mumbai, Pune, Bangalore, Delhi, Noida, Chennai, BHUBANESWAR
Role : L1 Desktop Support Engineer
Experience : 1 -2 Years
Notice period : Immediate
Job Description :
• Troubleshoot and resolve common user issues related to desktops, laptops, peripherals (printers, monitors,
etc.), and Windows operating systems.
• Perform basic hardware and software installations, configurations, and updates.
• Troubleshoot basic network connectivity issues.
• Monitor server performance and health using monitoring tools.
• Provide conference room and A/V support, including troubleshooting projectors, video conferencing systems,
speakers, and microphones to ensure seamless meeting functionality.
• Assist users with remote access tools and virtual desktop environments (if applicable).
• Provide guidance and training on basic IT practices and troubleshooting techniques.
• Respond to user inquiries and requests for assistance through phone, email, chat, or in-person interactions.
• Utilize knowledge base articles, internal resources, and vendor documentation to resolve problems.
• Document incidents, track progress, and escalate complex issues to senior technicians or vendors when
necessary.
• Maintain accurate records of all interactions with users, including tickets, logs, and resolutions.
• Provide clear explanations and updates to users throughout the resolution process.
• Stay up to date on best practices for desktop support or IT workspace management.
Interested candidates can share the resume yamuna.k@harita.co.in
Harita Techserv
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