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Diverse Lynx
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Desktop Support Engineer

Desktop Support Engineer

Diverse Lynx

1 - 3 years

3 - 5 Lacs

Gurugram

Posted:1 month ago| Platform:

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Skills Required

Unix Service delivery Service level Linux Powershell Standard operating procedures Client support Windows Desktop support Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Primary focus on day-to-day ticket operations for NDC LAB related IT support 2. Desktop/laptops Support- Hardware, Software, Apps Installs/Setups, printers, phones, network, Windows, UNIX, and Linux systems 3. IT Ticket queue management and follow process 4. Technician will be responsible for managing his/her queue. Including documenting work and communication through Service now ticketing system. They are required to contact the customer within 24 hrs. of receiving the case and follow up should be done according to the established Client standards. Service now work orders should contain detailed information pertaining to the case as well as the resolution. Email communication is required through the ticketing system. Cases are expected to be completed on or before set Service Level Agreements 5. ONCALL Support - Technician will be assigned to afterhours ONCALL support on a need basis. The responsibilities are for 7/24 Client support if required. 6. A Team player willing to support other IT Team members on a need basis. 7. Standardizing service delivery through creation of knowledgebase and standard operating procedures. 8. Partner with cross functional service teams to provide support for critical issues 9. Debug & provide solution to SW & LAB customers need. 10. Power shell or Python scripting will be added skills

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Desktop Support Engineer