Desktop Support Engineer (2-5 Years) (Mumbai)

Job Title: Desktop Support Engineer
Experience: 2-5 years
Location: Ambernath, MH

Duties/Responsibilities:

 Work closely with ticketing portal and timely resolve the tickets as per SLA

 Provide technical support to end users via phone, email or in-person

 Diagnose and resolve hardware, Software and network issue.

 Assist with setup, configuration and deployment of desktop, laptops, printers etc

 Perform routine maintenance and updates on computer systems

 Monitor and manage network connections and troubleshoot connectivity issues.

 Install, Configure and update operating system and software applications

 Ensure all workstations are regularly backed up and maintained

 Maintain an inventory of IT equipment and software licenses.

 Assist in the procurement and deployment of new hardware and software

 Create and maintain the documentation for end-users and IT staff
 Train and assist users on various software as per requirement

 Collaborate with external vendors and service providers as needed

 Conduct weekly and monthly review with reporting manager to close the pending task and comprehensive issues.

 Maintain and timely update various reports such as Daily/weekly/monthly Ticket summary, Inventory tracker, software updates and usage, Training Records, Backup and Recovery reports etc.

Skills to have

 Proven experience as a Desktop Support Engineer, Technical Support Engineer or similar role

 Should have strong knowledge of hardware and software

 Should have proficiency in operating systems such as Windows, Linux, MacOS etc

 Should have understanding o networking concepts such as TCP/IP, DNS, DHCP and VPN etc

 Excellent communication and interpersonal skills

Competencies Required:

 Customer service

 Problem Solving abilities

 Analytical skills

 Time management

Authority Matrix :

 1 st level Hardware/Software Purchase Request Initiation

 1 st level Sign-off on Desktop Configuration Standards

 Any other reports related to assigned task.

Education:

 Bsc/Msc- Information Technology/Computer Science is required

 Certification of CCNA, Comp TIA A+, MCP, ITIL Foundation would be an added advantage (OPTIONAL).

Interested candidates can share their resumes at hr@wamatechnology.com

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Application Question(s):

• What is your salary expectation per month?
• If selected, how soon can you join?

Experience:

• Total: 2 years (Required)
• Desktop support: 2 years (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person