Desktop supoort engineer L1

Job Title:

Department:

Role Category:

Role:

L1 End User IT Support Engineer

Key Responsibilities:

• Diagnose and resolve end user IT tickets related to hardware, software, applications, and network connectivity within SLA.
  
• Provide onsite and remote support to users for

  application/software installation and configuration

  .
• Assist users with

  system setup, device connectivity, and troubleshooting

  for desktops, laptops, and peripherals.
• Install, configure, and maintain

  Windows and macOS systems

  , along with related software.
• Troubleshoot and support

  printers, scanners, and network devices

  .
• Manage

  system updates, patch management, and browser/application upgrades

  .
• Handle

  asset inventory management

  and maintain up-to-date records of IT equipment.
• Customize desktop applications to meet user requirements.
  
• Perform

  daily system health checks

  and standby support for

  meeting room audio/video devices

  .
• Follow up with users to confirm issue resolution and ensure optimal system performance.
  
• Document incidents, troubleshooting steps, and resolutions accurately in the ITSM system.
  
• Build and maintain professional working relationships with co-workers and internal clients.
  

Technical Skills:

• End User IT Support (L1 Level)
  
• Hardware & Software Troubleshooting
  
• OS Installation & Maintenance (Windows, macOS)
  
• Network Troubleshooting (LAN/WAN/Wi-Fi)
  
• Printer & Scanner Configuration
  
• MS Office Suite (Word, Excel, Outlook, PowerPoint)
  
• Patch Management & System Updates
  
• Remote Desktop Tools (RDP, AnyDesk, TeamViewer)
  
• Asset Inventory Management
  
• Meeting Room Audio/Video Device Support
  

Experience:

• 23 years

  of hands-on experience in

  End User IT Support / Desktop Support / Technical Helpdesk

  roles.

Desired Candidate Profile:

• Strong troubleshooting and analytical skills.
  
• Excellent communication and interpersonal skills.
  
• Self-motivated with the ability to manage multiple tasks.
  
• Customer-focused approach with a proactive mindset.
  
• Willing to work in a

  6-day work week

  schedule.

Educational Qualification:

• Graduate in

  B.Sc. IT / BCA / MCA / BE / B.Tech (Computer Science / IT)

  or equivalent.