Network Operations Support Engineer

Key Responsibilities:

Network Operations & Administration:

• Monitor and manage the health and performance of enterprise network infrastructure, including LAN, WAN, WLAN, and VoIP systems, using network monitoring tools (e.g., SolarWinds, PRTG, Cisco Prime)..
• Respond to incidents and service requests escalated from L1 NOC teams within agreed SLAs.
• Perform advanced troubleshooting on network connectivity issues, configuration problems, and performance bottlenecks.
• Execute standard changes and network configuration updates under supervision of L3 or Senior Administrators.
• Support proactive capacity monitoring and trend analysis to identify potential issues before impact.

Incident & Problem Management:

• Investigate and resolve L2-level incidents related to switches, routers, wireless access points, and voice systems.
• Escalate complex or persistent issues to L3 or vendor support, providing complete diagnostics and documentation.
• Contribute to root cause analysis (RCA) reports and implement corrective/preventive actions.
• Maintain accurate records of incidents, changes, and configurations within ITSM tools (e.g., ServiceNow, Remedy).Participate in planning and execution of new automotive plant rollouts, network expansions, and system integrations.

Maintenance & Configuration:

• Apply configuration updates, firmware upgrades, and patch management under change control procedures.
• Assist in network infrastructure deployments, migrations, and hardware replacements.
• Maintain network documentation, including topology diagrams, asset lists, and configuration archives.

Collaboration & Support:

• Work closely with cross-functional IT teams (Security, Systems, OT Engineers) to support plant and office network reliability.
• Support industrial network connectivity for manufacturing systems (EtherNet/IP, PROFINET, Modbus TCP, etc.).
• Provide technical mentorship and guidance to L1 support staff.

Primary Skills:

• Hands-on experience with LAN/WAN/WLAN & VoIP infrastructure in enterprise or industrial environments.
• Proficiency in configuring and troubleshooting Cisco/Aruba/Juniper switches, routers, and access points.
• Solid understanding of routing and switching protocols (VLANs, STP, OSPF, BGP, EIGRP, QoS).
• Experience in VoIP systems (Cisco CUCM, SIP, call routing, and QoS for voice).
• Familiarity with network monitoring tools (Zabbix, SolarWinds, PRTG,Cisco Prime, etc.).

Secondary Skills:

• Knowledge of industrial networking protocols (EtherNet/IP, PROFINET, Modbus TCP).
• Basic understanding of network security concepts, including ACLs, VPNs, and firewall policies.
• Exposure to SD-WAN, network automation tools, or scripting (Python, Ansible).
• Understanding of ITIL processes (Incident, Problem, and Change Management).
• Awareness of automotive plant IT/OT convergence and Industry 4.0 networking standards.

Qualifications:

• Bachelor s degree in information technology, Computer Science, or a related field.
• 3-6 years of hands-on experience in enterprise or industrial network support roles.
• Industry certifications preferred: CCNA / CCNP / CompTIA Network+ / ITIL Foundation.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work in a 24x7 NOC environment with rotating shifts and on-call support.

Work Environment:

• Shift-based operations in a 24x7 global NOC environment.
• May require on-site support at automotive manufacturing plants during maintenance or deployment activities.
• Collaboration with global IT teams and third-party vendors