I am looking for a Group IT Global Onsite Support Professional who has 2-3 years of experience to provide 1st level infrastructure support to internal employees and handle issues associate with hardware and software ( OS and application packages) Day to day tasks for a GOSS IT support involve provisioning windows based end computing devices fulfil IT requests and resolve incidents raised in ServiceNow Portal. Use remote control tools like SCCM Remote Desktop & Remote Assistance to diagnose issues for users at different locations. Use the incident management tool to track incidents assigned. Work towards resolution of such incidents at the earliest & comment each incident appropriately and resolve as per SLA / OLA. Should escalate level 2 issues to other teams within Group IT. Follow the processes laid out by Group IT support operation to provide best possible services to end users. Manage end user customer satisfaction and maintain KPIs laid out Should be willing to work in office and prolong shift as per business needs. Named Job Posting? (if Yes - needs to be approved by SCSC)Additional Details

Global Grade :B

Level :To Be Defined

Named Job Posting? (if Yes - needs to be approved by SCSC) :No

Remote work possibility :No

Global Role Family :60239 (P) Cloud Infrastructure

Local Role Name :6417 Desktop Analyst

Local Skills :5554 Desktop Administration

Languages Required::English

Role Rarity :To Be Defined

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Desktop Engineer