Desktop Administrator

Responsibilities:

● Install, configure, and maintain desktops, laptops, printers, and peripherals.

● Manage OS and software installations (Windows/Mac/Linux).

● Troubleshoot hardware and software issues—both onsite and remotely.

● Support email setup, VPN access, and connectivity troubleshooting.

● Handle basic to intermediate network troubleshooting (LAN, DNS, DHCP, Wi-Fi).

● Enforce asset tagging, documentation, and IT inventory management.

● Ensure antivirus deployment, patch management, and backup processes.

● Maintain documentation of tickets, resolutions, and common issues.

● Manage Active Directory – user account creation, group policies, etc.

● Support collaboration tools – Google Meet, Zoom, MS Teams.

● Provide IT support during onboarding/offboarding.

● Monitor system performance and generate reports.

● Implement endpoint security and device encryption (BitLocker).

● Coordinate with vendors for hardware, software, licenses.

Skills in Spotlight:

● Bachelor’s degree in IT or related field.

● 3–4 years of relevant experience in IT desktop support/system administration.

● Proficient in operating systems such as Windows 10/11, Windows Server, macOS, and Linux distributions including Ubuntu and CentOS.

● Skilled in installing, configuring, and troubleshooting software such as Office 365, Adobe Suite, and other common business applications.

● Strong understanding of networking concepts including TCP/IP, DNS, DHCP, LAN/WAN

configurations, and VPN connectivity.

● Knowledge of security tools and practices including basic firewall configuration, Web

Application Firewalls (WAF), Intrusion Detection and Prevention Systems (IDS/IPS), and

Endpoint Detection and Response (EDR/XDR) solutions.

● Familiar with remote support tools like Zoho Remote Assist and efficient in handling ticketing systems for IT service management.

Soft Skills:

● Strong verbal and written communication skills

● Ability to manage multiple projects, prioritize tasks, and work independently in a fast-paced environment.

● A proactive problem-solving mindset and openness to learning and improving processes.

● Problem-solving mindset and a proactive attitude towards improving data and workflow

quality.

Job Type: Full-time

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Do you have hands-on experience in Active Directory management
• Have you worked with Group Policy Objects (GPOs) for managing user access, security, or system configurations
• Do you have experience in installing, configuring, and troubleshooting desktops, laptops, and peripherals (printers, scanners, etc.)?

Work Location: In person