Desktop Administrator

Role & responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Manage OS and software installations (Windows/Mac/Linux as applicable).
• Troubleshoot hardware and software issues at the user level (remotely and on-site).
• Provide support for email setup, VPN connectivity, and basic network issues.
• Perform basic to intermediate network troubleshooting (LAN, Wi-Fi, IP, DNS).
• Ensure compliance with IT policies, asset tagging, and inventory management.
• Maintain regular backups of critical user data; coordinate with server and backup teams for escalations.
• Support antivirus deployment, updates, and security patch management.
• Document IT support tickets, resolutions, and recurring issues in a helpdesk system.
• Configure, manage, and maintain network infrastructure, including routers, switches, VLANs, and firewalls.
• Implement and maintain firewall security policies (WAF, IDS/IPS, Zero Trust Security Frameworks).
• Optimize network performance using advanced routing protocols (RIP, OSPF, IGRP, EIGRP).
• Perform user account management using Active Directory and other identity tools.
• Provide support for video conferencing tools and remote collaboration systems (Google Meet, Zoom, Teams, etc.).
• Assist in IT onboarding and offboarding procedures (equipment setup, access provisioning/revocation).
• Monitor system performance and generate periodic reports on system health and usage.
• Ensure endpoint encryption and device security compliance (BitLocker).
• Configure and manage endpoint management tools
• Coordinate with vendors for hardware replacements, warranty claims, and license renewals.
• Train users on IT policies, cybersecurity awareness, and basic tech troubleshooting.
• Assist in disaster recovery testing and planning at the desktop/user environment level.
• Maintain software license compliance and track renewals or upgrades.
• Implement and monitor endpoint detection and response (EDR) solutions.
• Participate in internal and external audits related to IT infrastructure and security.

Preferred candidate profile

• 13 years of experience in IT Support / Desktop Administration.
• Hands-on experience in installing, configuring, and troubleshooting

  desktops, laptops, printers, and peripherals

  .
• Proficiency in

  Windows and Linux

  operating systems (Mac OS knowledge is an added advantage).
• Good understanding of

  basic networking concepts

  (LAN, Wi-Fi, IP, DNS).
• Ability to provide

  end-user support

  for hardware, OS, software, and email setup.
• Familiar with

  ticketing/helpdesk systems

  and documentation of issues/resolutions.
• Strong problem-solving skills and ability to work under minimal supervision.
• Good communication skills with a customer service–oriented approach.