Deskside Support Engineer

Role & responsibilities

Job Title: Desktop Engineer

Location: [ Mumbai Andheri East]

Job Type: [Full-time]

Department: IT Support / Desktop Services

Reports To: IT Support Lead / Desktop Support Manager

Job Summary:

We are seeking a proactive and eager-to-learn Junior Desktop Engineer to join our IT support team. This foundational role is ideal for early-career professionals or recent graduates looking to build hands-on experience in desktop support and enterprise IT operations. You will provide technical assistance to end-users, focusing on desktop management, printing services, and basic network connectivity support.

Key Responsibilities:

Provide support for Windows 11 installation, updates, and basic configuration tasks.

Assist in the installation, configuration, and troubleshooting of printers, print queues, and print servers.

Troubleshoot basic network access issues, including connectivity via wired and wireless access points (APs).

Respond to user requests, log incidents or service tickets, and escalate unresolved issues to L1/L2 engineers.

Monitor device health and assist with patch management and updates under supervision.

Maintain accurate documentation of issue resolutions and contribute to the internal knowledge base.

Support asset tracking and assist in desktop rollout activities, including onboarding or refresh cycles.

Required Skills & Qualifications:

Basic knowledge of Windows 11 OS and ability to perform user-level troubleshooting.

Understanding of print management concepts, including network printer setups, spooler service checks, and queue troubleshooting.

Exposure to networking fundamentals, such as Wi-Fi configuration, SSID setup, and basic access point diagnostics.

Strong customer service orientation with excellent communication and interpersonal skills.

Ability to follow standard operating procedures and contribute to a collaborative IT support environment.

Willingness to learn, adapt, and grow in a fast-paced technical setting.

Preferred Qualifications (Nice to Have):

Coursework or certifications related to CompTIA A+, Microsoft MTA/MCP, or similar IT fundamentals.

Previous internship or support experience in a helpdesk or IT technician role.

Familiarity with ITSM tools such as ServiceNow, Jira, or Freshservice.