Deskside Support Engineer

Role Objective:

To provide on-site deskside IT support to end-users for day-to-day technical issues, ensuring the smooth functioning of IT devices, meeting-room infrastructure, and effective IT asset management.

Key Responsibilities:

Troubleshoot and resolve incidents related to desktops, laptops, printers, and end-user peripherals.

Install, configure, and upgrade software/hardware as per organizational standards.

Provide AV/IT support during meetings and conferences.

Log and track support tickets in the ITSM tool, escalating when required.

Coordinate with OEMs and authorized service providers for hardware repairs and warranty claims.

Maintain and update the IT Asset Register, including allocation and de-allocation of equipment.

Ensure tickets are resolved within defined SLA timelines.

Support internal and external IT audits by providing accurate asset and incident data.

Desired Profile:

Diploma/Graduate in IT, Computer Science, or related field.

2–4 years of experience in deskside/end-user IT support.

Strong hands-on knowledge of Windows/Linux OS, hardware troubleshooting, and MS Office tools.

Familiarity with ITSM/ticketing tools and remote troubleshooting solutions.

• Excellent communication skills and strong customer service orientation.